影響陸軍保修零附件補給速度關鍵因素之探討
－導入「聚焦後勤」理念及「速度管理」觀點

現代化戰爭的形態講求快速化、機動化、科技化、資訊化，「快速」與「準確」是新一代後勤思維的核心。「聚焦後勤」（Focused Logistics）為美軍2010聯戰願景對後勤作為的指導，「聚焦後勤」結合科技、資訊優勢與聯合指揮管制作為，將原有具「鈍重性」的傳統後勤，提升成為「快速反應」特性的「集中後勤」理念，透過即時資訊以及總資源透明化，縮短後勤反應時間。其中，「速度管理」(Velocity Management)重點在於提高物資與資訊的流通，確保軍品從供應者流向使用者速度的提升與精確性，以縮短『顧客等待時間』（Customer Wait Time，CWT ），並提升保修效能及減少後勤資源之浪費，因而採用高速作業構想，將後勤作業程序變革為可靠、穩定、靈活為主要的作業方式。保修零附件補給作業之暢通，直接影響裝備妥善與戰力提昇。國軍後勤補給作業為龐大的物管系統，零附件管理物流化為必然發展趨勢。基上述觀念本研究乃透過文獻探討、作業現況、專家訪談方式，設計問卷從事抽樣調查，經SPSS統計應用軟體進行因素分析、Pearson相關分析、迴歸分析、多變量變異數分析、事後檢定等；本研究發現影響陸軍保修零附件補給速度關鍵因素主要有申請作業面，料件申購（獲得）作業，庫儲作業面，軍品配送作業及導入「聚焦後勤」與「速度管理」觀念等五個構面。上述影響零附件補給速度之關鍵因素構面與單位如能導入「聚焦後勤」與「速度管理」觀念後能提升補給速度構面，經資料分析結果驗證成正向關係；最後針對以上研究結果提出改善方案與建議，期能提供決策單位參考運用，翼盼對保修零附件補給作業效率有所助益。

關鍵字

聚焦後勤；速度管理；物流管理；顧客等待時間

並列摘要

Modern war requires high-speed, Mobility and technology, high-speed and accuracy become the core for young logistic generation. 「Focused Logistics」is the direction for joint operation for U.S army in 2010, 「Focused Logistics」consists of technology, superior information and command and control for joint operation, get rid of the original 「slow and heavy」logistic, become a fast-reaction 「Focused Logistics」, cutting down the time for logistic react through immediate information and resources limpidly. Meanwhile, 「Velocity Management」focuses on enhancing the circulation between materials and information, making sure the items go to consumers rapidly and accurately. Therefore we use the concept of high speed operation turn the logistic operational procedure become reliable, stable and flexible. To enhance the velocity and accuracy between materials and information by reducing 「Customer Waiting Time」and logistic resources wasted, meanwhile, take seriously when executing maintenance The circulation of maintenance parts will affect equipment’s serviceability and operational capability. Logistics supply is a tremendous part of Armed Forces management system, how we manage the circulation of maintenance parts well will definitely become kind of tendency in future. According to current operation of maintenance parts, comments from expert, and the questionnaires, SPSS work in progress by using factor analysis, Pearson correlation analysis, circulation analysis, multivariate analysis and certificated after the event, this research found out the reason that affect army maintenance parts will be 5factors: materials request operating aspect, materials acquisition operating aspect, storage operating aspect, military items delivery operating aspect, and the combination of 「Focused Logistics Concept」and 「Velocity Management Theory」. Those key factors that affect the maintenance parts, such as induct the 「Focused Logistics Concept」 and 「Velocity Management Theory」; After information analysis result, we found out those factors have positive relationship to the maintenance parts; at last, I would take it into consideration, and hope those factors will assist equipment maintained as well.