越南籍勞工師徒功能、自我效能與工作績效相關性之研究－以桃園市製造業為例

過去學者對於師徒功能的相關文獻與研究大多以本國勞工或國軍作為研究對象，鮮少以外籍勞工作為研究對象，因此本研究旨在探討外籍勞工的師徒功能、自我效能與工作績效的相關性。本研究針對桃園地區有實施師徒制之企業公司的越南籍廠工，作為研究對象，探討徒弟認知師父的職涯發展、角色模範及社會心理支持的三種功能與其工作績效及自我效能的關係，採用徒弟知覺的「便利抽樣」方法，共得有效問卷為208份。採用層級迴歸分析法，探討師徒功能以及工作績效之關聯性，並以自我效能為調節因子。研究結果發現，外籍勞工的師徒功能與工作績效有正向顯著關係；外籍勞工的師徒功能對自我效能有顯著的正向關係；自我效能對工作績效有顯著正向關係；最後，透過自我效能的調節，師徒功能對工作績效並無顯著的調節作用。綜合本論文研究分析結果，對聘請越南籍廠工的企業提升師徒功能、自我效能及工作績效，給予建議如下: 管理者應對師徒功能建立完整的訓練方案，師父能更有效率的方式與徒弟建立關係，給予指導與支持，而徒弟也依據學習需要而虛心受教。建立師徒利益共享制度，不僅在傳授教導技能與知識傳承的師父能與徒弟分享成果及利益。培養師父的觀察力、傾聽的耐心及同理心，使師父能設身處地站在徒弟立場思考，瞭解徒弟在工作上遭遇到的困境、壓力與想要溝通的內容並協助解決。

關鍵字

外籍勞工；師徒功能；自我效能；工作績效

並列摘要

In the past, scholars' relevant literature and research on mentorship mainly focused on the local labor or army. Only few cases been focused on foreign labor as research target. Therefore, the study explores the correlation between the mentoring function, self-efficacy and job performance of foreign labor. This research is aimed at Vietnamese laborers who are working at factory being taken mentoring function in Taoyuan as the research object, that to explore apprentice acknowledge three functions of mentor such as career development, role model and social psychological support, also the correlation between self-efficacy with job performance. Using the "convenience sampling" method of apprentice perception, a total of 208 valid questionnaires were obtained. A hierarchical regression analysis method is used to explore the correlation between the apprenticeship function and job performance, and self-efficacy is used as the influence. Through the results of the study, we noticed the mentoring function of foreign laborers has a positive influence on job performance and self-efficacy; the self-efficacy also has a positive influence on work performance. And through the influence of self-efficacy, we noticed the mentoring function doesn’t have significant influence on job performance. Based on the results of the research and analysis of this study, if companies those employ Vietnamese laborers would like to improve the mentorship, self-efficacy and work performance, the recommendations as follows: The manager should establish a complete training program for mentoring function then to give guidance and support, and apprentice could keep humility and study more hard. To establish a benefit sharing system so mentors who teach teaching skills and knowledge transfer could be shared all results and benefits together with apprentices. To cultivate mentor's observation, listening and empathy, understand the predicament, pressure and content of the apprentices encountered by the apprentice at work and help solve it.

並列關鍵字

Foreign workers ； Mentoring ； Self-Efficacy ； Job Performance

參考文獻

1.行政院勞動部勞動發展署(2019)。勞動統計調查，2020年2月21日，取自https://www.mol.gov.tw/statistics/19111/

Google Scholar

2.就服職訓外勞統計資料庫(2019)。勞動統計查詢網，2019年1月-12月，取自https://statdb.mol.gov.tw/evta/jspProxy.aspx?sys=100&kind=10&type=1&funid=wqrymenu2&cparm1=wq14&rdm=I4y9dcIi。