以科技接受模式評估行動裝置管理系統效益之研究

由於智慧型行動裝置（例如：智慧型手機、平板電腦等）的普及，目前在企業內部使用個人行動裝置來進行公司商務使用，已經是很普遍的現象。但是如何在公司資訊安全考量與個人公務便利使用下，兩者達成良好的平衡，是目前企業面臨的最大管理挑戰。在此一需求下，行動裝置管理系統（Mobile Device Management System）也因應而生。行動裝置管理系統是在個人行動裝置內部所安裝的一個 APP 軟體，主要是提供企業針對行動裝置進行管理功能，使企業能夠在不干擾使用者情況下，透過無線存取方式快速管理行動裝置。雖然行動裝置管理系統可以保護企業資訊的安全，但是在員工的個人使用上仍有侵犯個人隱私疑慮，可能會影響到員工的使用意願。因此本研究採用「科技接受模式」設計問卷，並搭配質性深度訪談，選定某些機構的相關人員進行調查訪問，以瞭解使用者對於行動裝置管理系統的接受度。研究結果顯示：(1)大部份的使用者都能夠接受此一行動裝置管理系統。(2)使用者認為行動裝置管理系統確實能夠發揮安全上的效益。(3)影響使用者對於行動裝置管理系統接受度的主要因素有三項：知覺易用、知覺有用、外部環境。(4)不同背景（不同屬性）的使用者，對於行動裝置管理系統的接受度有所不同。(5)使用者在行動裝置管理系統的推廣初期確實會有侵犯個人隱私的疑慮，但是經過單位長官的一再說明與宣導，時間久了之後，就會發現根本沒有這些問題存在。本研究成果將可提供企業在引進行動裝置管理系統時的重要參考。

關鍵字

科技接受模式；行動裝置管理系統；資訊安全管理

並列摘要

As a result of the popularity of smart mobile devices (such as smartphones, tablets, etc.), it was a very common phenomenon to use personal mobile devices within the enterprise for business use. But how the company's information security considerations and personal business convenience to use, these two reached a good balance, was facing the great management challenges. In this demand, Mobile Device Management System was born in response. The mobile device management system is an APP software which installed within a personal mobile device that provides business-based management capabilities. Enabling organizations to quickly manage mobile devices with wireless access without interfering with users. Although the mobile device management system could protect the security of enterprise information, but there were still violations of personal privacy concerns, may affect the use of employees willingness. Therefore, this study used the Technology Acceptance Model questionnaire, and selected relevant personnel from certain organizations to conduct a survey visit to find out the user's acceptance of the Mobile Device Management System. The results reveal the facts that (1) Most users can accept this mobile device management system. (2) The user believes that the mobile device management system can indeed exert security benefits. (3) There are three main factors that affect users' acceptance of the mobile device management system: Perceived Ease of Use, Perceived Usefulness, and Social Environment. (4) Users with different backgrounds differ in their acceptance of mobile device management systems. (5) Users do have doubts about infringements on personal privacy at the initial stage of the promotion of the mobile device management system. However, after announcements and explanations by the manager, it would be found that there are no such problems. The results of this study will provide an important reference value for enterprises to introduce Mobile Device Management System.