本研究係以環境犯罪學理論為觀點,來探討台北捷運系統乘客恐懼感程度之研究,本研究採取分層隨機抽樣以問卷調查之研究方法,分別對臺北市及臺北縣各區域所屬小學進行抽樣分析,臺北市每區各抽取1個學校,臺北縣每區各抽取2個學校,由學校老師代為發放予國小學童家長填寫,剔除未搭乘捷運的人口及無效問卷後,共計回收有效問卷558份,進行分析。 問卷內容分為領域感、監視性、形象、周遭環境、管理與效率以及恐懼感等六大面向,經過因素分析萃取九個因子,統稱「捷運犯防因子」,希冀經由實際搭乘過台北捷運的乘客對問卷之填答,探知乘客對搭乘臺北捷運系統恐懼感認知的差距,並提出改進之建議並歸納出以下重點:受訪者人口特性與「捷運犯防因子」較無顯著差異、人口特性對恐懼感認知僅「每週搭乘次數」、「月所得」有顯著差異、高中低恐懼感組認知與捷運犯罪因子有顯著差異、影響恐懼感的原因為「監視良好」、「監控信賴」、「不安全認知」、「周遭環境利用」、「所得」。 最後,從乘客及管理者面向,分別提出符合現況之改善建議,以為未來搭乘者及管理者參考。
The study is to discuss the people’ fear of the Taipei Rapid Transit System from the perspective of environmental criminology theory by questionnaire with delaminated random samples selected at elementary schools in each district of Taipei city and Taipei county. One school was selected at each district in Taipei city for sampling while two schools at each district in Taipei county. The questionnaire was given to the parents of these children through the school teachers; 558 effective copies in total were returned for analysis after deletion of non- Taipei Rapid Transit System -passengers and ineffective copies. The questionnaire included six aspects: territoriality, monitoring, images, surrounding environment, management and efficiency as well as sense of fear. Through the analysis of causes, the research hereby extract nine factors, named “Taipei Rapid Transit System offender protection factors,” in hopes of understanding the gap among passengers’ fear toward taking the Taipei Rapid Transit System based on the responses of questionnaire from those who had experiences of taking Taipei Rapid Transit System , and furthermore making suggestions for improvement. We, herein, conclude some points in the following: no obvious differences between the population characters of interviewees and “Taipei Rapid Transit System offender protection factors;” obvious differences of the population characters toward the sense of fear only existing toward “weekly taking times” and “monthly income;” obvious differences existing among three levels of sense of fear (high, middle & low) toward the Taipei Rapid Transit System offender protection factors; and “good monitoring,” “reliable supervision,” “consciousness of unsafety,” “usage of surrounding environment” and “income” were the factors affecting the sense offear. Lastly, this study make suitable suggestions at current situation for improvement respectively from the views of passengers and managers as references for future passengers and managers.