身心障礙者社區化就業服務員工作滿意度及其影響因素之研究

A Study on the Determinants of Job Satisfaction for Employment Specialists of Community-Based Employment Assistance Program for the Disabled

李佳縈(Chia-Ying Li)

指導教授 ： 曾敏傑

國立臺北大學/社會科學學院/社會工作學系/碩士(2008年)

摘要

身心障礙者社區化就業服務方案行之數年，且政府挹注大量資源投入服務方案，但執行服務的身心障礙者社區化就業服務員遭遇若干工作困境，影響其持續投入服務工作，因此，本研究依據Seashore和Taber（1975）的工作滿意度前因模型修正而成，並參考過去相關研究發現，形成本研究架構，旨在探討身心障礙者社區化就業服務員在人口特徵、專業準備、工作特性、組織特性，以及工作關係對工作滿意度的影響。

研究發現身心障礙者社區化就業服務員工作滿意度度呈正向態度，相較於過去文獻，專業科系背景者投入服務的比例增加、組織趨於重視身心障礙者社區化就業服務員專業知能成長，在工作關係上，督導關係、同事關係，以及案主關係上互動良好，而在主管關係與雇主關係上仍有進步的空間。在本研究中影響心障礙者社區化就業服務員工作滿意度較少來自於人口屬性特徵（年齡與專業背景），而大部分是受到環境變項中工作關係各層面人際互動所影響，亦受到整體勞動就業市場變動與企業雇主對身心障礙者接納度所致。

依據上述研究發現，提供有關單位在人力資源運用與方案執行上相關建議，藉以提升身心障礙者社區化就業服務員工作滿意度，以達到持續投入服務工作之目的。最後，闡述本研究限制與未來研究建議。

關鍵字

身心障礙者社區化就業服務員 ； 工作滿意度 ； 專業準備 ； 工作特性 ； 組織特性 ； 工作關係

並列摘要

Community-Based Employment Assistance Program for the Disabled has been executed several years, and the government invests the massive resources in the program. However, employment specialists that encounter certain working predicament affect them to contribute to invest the service work. Thus, the research structure is based on Seashore and Taber (1975) job satisfaction pattern, and reference the previous study. The aim of this research is to discuss the effect of psychographics, professional preparation, job characteristic, organizational characteristic and work relationship to job satisfaction on employment specialists of community-based employment assistance program for the disabled.
According to the study was found that job satisfaction on employment specialists is positive, comparing with former literatures, the percentage of employment specialists have professional background to join the program has increased, the organization is getting valued about the specialty of employment specialists. For the work relationship, the relationship of supervisor, relationship of colleague and the interaction between the clients. However it still has some advance could be done between leadership and the relationship of employer.
In this study, the influence of the job satisfaction on employment specialists is no much from population's attributable characteristics (age and professional background), the most of them were influenced by environmental variable such as work relationship and each level interpersonal interaction. As well as it is also influenced by the change of whole employment marketing and acceptation for the disabled of the enterprise employer.
According to above research finding, the paper provides some suggestion about human resource vitalization and project execution. Further to upgrade the job satisfaction of employment specialists and achieve continually improvement on society service. Finally, the limitation on this study and some suggestions for further research will be mention in the paper.

並列關鍵字

employment specialists of community-based employment assistance program for the disabled ； job satisfaction ； professional preparation ； job characteristic ； organization characteristic ； work relationship

參考文獻

呂學榮（2007）。台灣公部門社工知覺之督導風格、充權感受與工作滿足感相關研究。台北：國立台灣大學社會工作研究所碩士論文（未出版）。

林清良（1988）。精神病患社區工廠就業之評估。職能治療學會雜誌，6，27-36。

林宏熾、張瑋珊（2005）。生態系統觀點對身心障礙者生涯發展之啟示：以智能障礙者職業重建為例。身心障礙研究，3（2），88-100。

葉穎蓉（2004）。由心理契約檢視員工工作身份對工作態度與行為的影響─以公部門的約聘人員為例。人力資源管理學報，4（4），105-129。

葉桂珍、汪美香（2003）。資訊管理專業人員之專案團隊認同與其工作壓力及工作滿足之關係。臺大管理論叢， 14（1），79-117。