應用RFID於供應鏈管理之可行性探討-以台灣中藥製藥業為例

The Feasibility Study of Applying RFID on SCM - A Case Study on Chinese Herbal Pharmaceutical Industry in Taiwan

林妤芳(Yu-Fang Lin)

指導教授 ： 譚伯群

崑山科技大學/商業管理學院/企業管理研究所/碩士(2008年)

摘要

隨著目前全民健保的施行和相關藥政措施的陸續推行，及高齡化社會的來臨，醫療保健用品之需求增加，台灣藥廠在未來消費市場上，有很大的成長空間。但隨著台灣在2002年正式加入世界貿易組織，關稅的調降，使得藥品的進口成本降低，嚴重壓縮國內藥廠的生存空間，對製藥業者造成不小的衝擊。再者，黑心食品與假藥事件層出不窮，經常有致命食品與假藥流入市場，對社會整體經濟造成甚大的損失，導致如何有效的監督與管理食品藥品安全成為各方關注的焦點議題。另自2005年起跨國零售業市場紛紛開始要求供應商配合使用RFID技術，因此，本研究探討導入RFID系統前之評估過程及相關考量因素，並以中藥製藥產業為例，研究導入RFID系統的可行性。

本研究藉由文獻參考與綜整，彙整出影響中藥製藥業是否導入RFID系統之各項因素，進一步建立三項主要評選項目及十五項次要評選因素，接著運用層級程序分析法得到最具重要性之關鍵因素，依重要性順序排序分別為：成本因素、應用考量、資料流；國內中藥製藥廠商及RFID研究專家兩者皆認為成本因素構面內之「軟硬體設備成本」是影響整體成本因素中最重要的因素；在應用考量構面，則兩者皆認為「後端應用系統的整合」是影響整體應用考量中最重要的因素；最後，在資料流構面上兩者則是認為「B2B產品資料的共享」是影響整體資料流中最重要的因素；市場普遍認為軟硬體設備價格是影響企業導入RFID技術的主要關鍵門檻，然而，軟硬體設備價格要落到怎樣的範圍才有導入價值，應視不同產業的不同應用而定，因此，在某些具高單價、高附加價值的商品上，RFID將可扮演舉足輕重的角色。

關鍵字

無線射頻 ； 供應鏈管理 ； 層級程序分析

並列摘要

Along with the coming of aging society and the implementation of National Health Insurance and relevant medicine regulatory, huge growth of Taiwanese pharmaceutical companies is foreseen in future consumer market due to the increase demand of healthcare product. However, as Taiwan joined WTO in 2002, the price of imported medicine was significantly reduced by tariff-reduction; therefore, the market of domestic medicine has been squeezed. Moreover, numerous cases of adulterated food and counterfeit medicine have caused enormous economic loss to the whole society, and effective food and medicine safety management has thus become a hot topic recently. On the other hand, international retail giants started to request their suppliers to deploy RFID tags since 2005, this study analyzed the evaluation process of employing RFID and identified the consideration factors in employing RFID. Chinese herbal medicine industry is taken as an example to analyze the feasibility of employing RFID technology to supply chain.

Based on literature review and integration, this study identified main factors influencing the willingness of Chinese herbal medicine pharmaceuticals employing RFID technology. Analytic hierarchy process was performed on three major items and fifteen minor items to obtain three most important dimensions: cost, application consideration, and data flow. Both domestic Chinese herbal medicine pharmaceuticals and RFID experts recognize the software and hardware equipment cost factor is the most influential factor for overall costs, back-end application system integration is the most influential factor for overall application consideration, and sharing of B2B product data is the most influential factor for overall data flow. In general, the price of software and hardware equipment has been considered as the key factor influencing the willingness of business to employ RFID technology, but different industry has different range of price acceptance. Hence, RFID can play a significant role on some high price and high value-added products.

並列關鍵字

Radio Frequency Identification (RFID) ； Supply Chain Management ； Analytic Hierarchy Process (AHP)

參考文獻

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