員工人格特質對組織承諾及忠誠度之影響-以醫院非正式員工為例

The Effects of Personality Traits of Employees on Organizational Commitment and Loyalty – A Case Study of Temporary Employees

曾靚雯(Ching-Wen Tseng)

指導教授 ： 李再長

崑山科技大學/商業管理學院/企業管理研究所/碩士(2009年)

https://doi.org/10.6828/KSU.2009.00043

摘要

現今社會中，各個企業（醫院）大多會雇用派遣以及外包員工來節省一些無謂的成本，也會隨著工作多寡，來決定雇用多少的員工，因此，派遣以及外包員工的組織承諾以及忠誠度儼然成為醫院、企業一個未知的變數之一。目前已有許多研究探討人格特質對組織承諾及忠誠度的影響，但大多由內/外控來探討，本研究則利用五大人格特質來探討，過去研究都將忠誠度視為組織承諾，但在本研究當中，則將組織忠誠度視為單一變項，同時也將組織承諾視為中介變數。
本研究以五大人格特質（神經質、外向性、開放性、宜人性以及嚴謹性）為焦點，探討派遣以及外包員工的組織承諾以及組織忠誠度。問卷調查實證對象，為北、中、南區域級以上醫院派遣員工150位和外包員工230位。
本研究結構方程模式顯示，(1)派遣員工五大人格特質（外向性、開放性、宜人性、嚴謹性）對組織承諾有正向顯著影響；(2)外包員工五大人格特質（開放性、宜人性）對組織承諾有正向顯著影響；(3)派遣員工以及外包員工組織承諾對組織忠誠度有正向顯著影響；(4)派遣員工五大人格特質（外向性、開放性、宜人性、嚴謹性）對組織忠誠度有正向顯著影響；(5)外包員工五大人格特質（開放性、宜人性、嚴謹性）對組織忠誠度有正向顯著影響。
迴歸分析顯示派遣員工以及外包員工五大人格特質皆會透過組織承諾間接影響到組織忠誠度。最後根據實證結果提出數點建議以及後續研究建議。

關鍵字

五大人格特質 ； 組織承諾 ； 組織忠誠度 ； 派遣 ； 外包

並列摘要

In the society, most of company or hospitals have hired the dispatched and outsourcing employees for reducing the business cost. And they determine how many employees they hired in terms of amount of work. Therefore, the relationships among the dispatched, organizational commitment and outsourcing exactly became one of research concerns. Many researches have explored the influences of personality trait on organizational commitment and loyalty, and the researches have focused on the concept of locus of control. This study is intended to use the big five personality model to exploring the effects of personality traits of employees on organizational commitment and loyalty. However, in most of researches the loyalty has been seen as a kind of organizational commitment, in this study the loyalty will be seen as an independent variable and the organizational commitment as the intermediary variable.
On the other hand, this research used the big five personality model to explore the effects of dispatched and outsourcing employees on the relationships between the organizational commitment and loyalty. A total of 150 dispatched and 230 outsourcing employees in hospitals are subjects in this study.
The findings of structural equation modeling analysis are as following: (1) the big five (extraversion, openness, agreeableness and conscientiousness) of dispatched employees have a positive significant impacts on organizational commitment; (2) the big five (openness, agreeableness) of outsourcing employees have a positive significant impacts on organizational commitment; (3) an organizational commitment of dispatched and outsourcing employees have a significant positive impacts on organizational loyalty; (4) the big five (extraversion, openness, agreeableness and conscientiousness) of dispatched employees have a positive significant impacts on organizational loyalty;(5) the big five (openness, agreeableness and conscientiousness) of outsourcing employees have a positive significant impacts on organizational loyalty.
The big five have an indirect effect on the organizational loyalty through organizational commitment. Finally, recommendations for management and further study were proposed.

並列關鍵字

big five personality model ； organizational commitment ； organizational loyalty ； dispatched employees ； outsourcing

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