- 學位論文
背包客棧中的他者： 內向者的住宿經驗歷程與需求偏好
The Other in the Backpacker Hostel: Introvert’s Staying Experiences, Needs, and Preferences.
摘要
在當代背包客趨於「異質化」，且眾多背包客棧在經營理念、空間營造、待客之道及主要客群上都彰顯出強烈「外向特質」的背景下，本研究欲深入探討、詮釋與分析「內向性格者」於背包客棧中的住宿經驗歷程與需求偏好，研究議題包含內向者在住宿「過程中」歷經的經驗、經驗的意涵，及行為與心態調適；於住宿「歷程中」的自我轉變；以及對背包客棧的入住動機、認知態度、需求偏好與影響需求偏好的個人與社會因素。 本文採敘事研究法，在時間限制與研究取向的考量下，以立意抽樣選取兩位在「質」與「量」上皆擁有豐富住宿經驗，但整體敘說特徵卻有明顯差異的研究對象──Sharon與PJ小姐。Sharon於整體敘說中所體現出的主要特徵為「秉持傳統背包客精神、隨遇而安、追求旅行意義」，PJ小姐者則是「典型內向性格、獨善其身、追求住宿價格與品質」，但兩者皆兼具「內向者」與「背包客」的身分特質，僅是自程度不一。因此，她們的整體敘說內容同中有異、異中有同，而使研究結果具雙重意涵。一方面，本文更細緻的描繪出「背包客」在住宿經驗中的主觀感受與經驗意涵，呈現了背包客族群內部的多元樣貌；二方面，則揭開「內向者」於背包客棧中鮮為人知的面紗，實證客棧中亦有內向者存在，並發現其住宿經驗與需求偏好，確實因「內向性格」而與過往文獻大有不同。 最後，研究提出「該如何打造內向者友善之背包客棧」的實務建議，但本文屬探索性研究，仍需後續研究進一步拓展樣本的數量與質量，以呈現內向族群在研究議題上的完整圖像、提出更具推論性的實務建言。
並列摘要
Against the background of the growing “heterogenization” of contemporary backpackers, and the strong “extraversion trait” manifested in the business philosophies, space creation, hospitality and main customer bases of many backpacker hostels, this study intends to explore, interpret and analyze in depth the lodging experiences and demand preferences of introverts. The research issues include introverts’ experiences “during the course” of their stay, the meanings of such experiences, their behavioral and psychological adjustments; their self-transformation during the “course” of their stay; and their motives of staying, cognitive attitudes, and demand preferences as well as the individual and social factors that influence such preferences. This article adopted the narrative research method, and in consideration of the time constraint and its research orientation, purposive sampling was used to select two subjects with rich lodging experiences both “quality-” and “quantity-wise”, yet showing significant differences in the overall narrative features – Miss Sharon and Miss PJ. The key traits Sharon manifested in the overall narrative were ‘upholding the spirit of traditional backpackers, at ease in any situation, and pursuing the meaning of travel,’ while Miss PJ exhibited the traits of “a typical introverted personality, minding only her own business, and pursuing lodging prices and quality.” However, both possessed, though in varying degrees, the identity traits of both “an introvert” and “a backpacker.” Hence there are commonalities in the differences and differences in the commonalities in the contents of their overall narratives, rendering the results of the study to have double implications. On the one hand, this paper describes in greater detail “backpackers’” subjective feelings and the meanings of their experiences in their lodging experiences, presenting the diverse faces within the backpacker group. On the other hand, it unveils the little-known presence of introverts in backpacker hostel, confirming their existence therein, and discovers that their lodging experiences and demand preferences are indeed very different from [those discoursed in] past literature because of their introverted personality. Finally, this study proposes some practical recommendations on “how to build an introvert-friendly backpacker hostel.” However, as it is but an exploratory study, further research is still required to expand the quantity and quality of samples to present a complete picture of the introvert group in terms of research topics and put forward practical recommendations of greater generalizability.