以模糊專家系統實作軟體專案調適準則

Construct a Rule-Based Fuzzy Expert System for Tailoring Guideline

黃永福(Yung-Fu Huang)

指導教授 ： 陳仲儼

國立中央大學/管理學院/資訊管理學系/碩士(2008年)

摘要

專案的管理以及流程並非一成不變。當面臨企業內部以及外部的一些轉變，例如新產品的開發、專案形態不同或者企業策略的改變，原本的標準作業流程都將面臨相對應的改變。因此許多組織會建立調適準則來應變。但實際上制定並且引用調適準則需要一些經驗上得累積的。
因此本研究嘗試建立一調適架構將調適因子分成可模糊化及不可模糊化，且把調適產出以引導式的方式分為生命週期調適、流程作業調適、流程調適、作業產出調適以及人員角色調適等五個階段，所建置之系統除提供專家建議予專案經理外，能協助軟體組織於專案在進行調適以及建立調適準則時提供一個思考架構以及操作之流程，並能過系統將調適經驗累積。
本研究運用模糊理論於組織調適經驗，並輔以統計的觀點，將專家系統所產出之調適建議於組織內的執行經驗以經驗度來呈現，可提供專案經理一個決策依據，並促使軟體工程小組對於經驗度低之調適建議給予更多的關注。本研究最後將透過一專案範例以及情境說明來實行操作以驗證系統之可行性以及限制。

關鍵字

專家系統 ； 軟體專案 ； 模糊邏輯 ； 調適準則

並列摘要

The software project’s processes and the management is not immutable. When faced with internal and external changes in some, such as the development of new products, or different form of project or changes in business strategy, the original standard operating procedures will face corresponding to the change. So many organizations will adjust the tailoring guideline. But in fact develop and apply criteria require some adjustment in the accumulation of experience on.
This study attempts to establish a tailoring framework will be divided into tailoring factors can not be blurred and fuzzy, and the adjustment of output to guide the way into the life cycle tailoring, activity tailoring, activity process tailoring, process output tailoring and role tailoring of five stages, built a system in addition to providing expert advice to the project manager, the software can help organizations in carrying out software project tailoring and the establishment of guidelines for adaptation to provide a framework for thinking and operation of the process and can adjust the system will experience Cumulative.
The use of fuzzy theory and project tailoring experience in the organization , supplemented by statistical point of view, the expert system by the output of the proposed tailoring in the organization of the implementation experience of the past experience to show, can provide a basis for decision making for project manager, and to promote software Engineering group experience to low degree of tailoring recommended for more attention. This study will last through an example of that situation and to implement operating system to verify the feasibility of and restrictions.

並列關鍵字

software project ； tailoring guideline ； expert system ； fuzzy logic

參考文獻

1. 林信惠, 黃明祥, 軟體專案管理研究架構及趨勢, 資訊管理研究學報, 第四卷, 第一期, 2002

3. Association of Project Management（APM）, Body of Knowledge （BoK） ,1995

4. Atkinson, R., Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria, International Journal of Project Management 17（6), 1999, pp. 337~342

8. Belout, A. and Gauvreau, C., Factors influencing project success: the impact of human resource management, International Journal of Project Management vol.22, issue:1, 2004, p.1–11

9. Berander, P., Wohlin, C., Identification of Key Factors in Software Process Management - A Case Study, International Symposium on Empirical Software Engineering, 2003