人情智能對感知的情緒貼圖使用恰當性之影響

The impact of personal intelligence on the appropriateness of emotional sticker usage

羅勝文(Sheng-wen Lo)

指導教授 ： 林子銘 ； 何靖遠

國立中央大學/管理學院/資訊管理學系/博士(2015年)

摘要

情緒貼圖已成為電腦輔助溝通(CMC)的主流語言之一，它不但能彌補網路人際互動中非語言行為的不足，同時也成為傳遞情緒的主要工具。不恰當地使用情緒貼圖可能造成雙方誤會，相關案例屢見不鮮，然而卻很少研究探討哪些因素會影響情緒貼圖使用的恰當性。本研究提出「情緒貼圖使用恰當性」此一概念，植基於情緒貼圖（含表情符號）、電腦輔助溝通情緒表達和人際敏感度等研究之定義，我們將其定義為訊息傳遞者能依據溝通主題及其與對方的社會關係，包括性別異同、社會地位和關係親疏等，選擇能表達其情緒類型與強度的情緒貼圖。本研究也根據研究文獻和實務工具發展此一概念的測量工具，探討人情智能如何透過臉部表情解釋能力對感知的情緒貼圖使用恰當性所產生的影響。
本研究針對相當多元的大學在校生和職場人士施測，發現人情智能（人際智能及內省智能）及臉部表情解釋能力較高的人，其感知的情緒貼圖使用恰當性也較高；內省智能較高的人也會有較好的複合臉部表情解釋能力。針對社會關係變數分析，本研究發現人情智能較高的人，在面對各種社會地位、異性、或關係較疏遠的人時，都將表現出較高程度的感知的情緒貼圖使用恰當性。所謂知人者智，自知者明。當我們使用電腦輔助溝通的情緒貼圖與他人溝通時，要能審視當時的情境和彼此的關係，慎選能適當地反應個人情緒的貼圖，才是溝通的明智之舉。

關鍵字

人情智能 ； 情緒貼圖 ； 臉部表情解釋能力

並列摘要

Emotional stickers have become very prevalent in recent years. Not only does it make up for the lack of nonverbal behavior in CMC (computer mediated communication), but also it’s a viable instrument for online emotional expression. Many cases have shown that the inappropriate use of emotional stickers may cause miscommunication between CMC users; however, very few studies about how to use emotional stickers appropriately can be found. We proposed a construct of the appropriateness of emotional sticker usage. It is defined, based on the literature of emotional sticker (emoticon), emotional expression in CMC, interpersonal sensitivity, CMC users can choose an emotional sticker reflecting his/her emotional status according to the communication objective and the relationship factors, including gender, relative social status, and the relationship time between the sender and the receiver. We then developed its measurement tool, and studied the impact of personal intelligence (PI) on the perceived appropriateness of emotional sticker usage.
The survey from multiple sources of universities full-time and part-time students revealed that both PI and the face recognition is positively correlated with the perceived appropriateness of emotional sticker usage. Intra-personal intelligence, one dimension of PI, is positively correlated with the compound emotions recognition. In the analysis of the relationship factors, we found that the perceived appropriateness of emotional sticker usage is higher for those CMC users with higher PI when facing those who are in different social status, unfamiliar persons or of the opposite sex. Who understands the world is learned; who understands the self is enlightened. To conduct effective online communication, people need to choose an emotional sticker reflecting his/her emotional status considering the present context and the relationship factors.

並列關鍵字

personal intelligence ； emotional sticker ； facial expression recognition

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