台灣基層警察之專業職能研究

A Study of the Professional Competencies of an Entry Level Police Officer in Taiwan

簡曉意(Hsiao-Yi Chien)

指導教授 ： 鄭晉昌

國立中央大學/管理學院/人力資源管理研究所/碩士(2012年)

摘要

在全球競爭劇烈的21世紀，「人」可謂為多數組織內部最重要且最獨特的資產。而職能的概念，在過去幾年間已被廣泛運用於許多私部門企業帄日的經營管理中，相較之下，政府公部門對於職能的研究卻甚為缺乏。有鑑於此，本研究以我國最大之公部門單位─「警察部門」為研究對象，選取桃園縣派出所警員為研究標的，探討一般基層派出所警員在執行日常勤務中需具備之專業職能。 本研究之研究方法是經由整理與分析我國基層警察相關資料，歸納出我國基層警察所需具備的知識與技能為何，並參考近年與基層警察職能相關之研究文獻，整理出我國基層警察需具備之專業職能共十二項，再進一步利用層級分析法（Analytic Hierarchy Process，AHP）確認十二項專業職能之相對重要性與其權重。 研究結果發現，「情緒控制」為我國基層警察最重要之專業職能，其次依序為「誠信正直」、「認真負責」、「抗壓能力」、「判斷力」、「工作管理」、「問題解決」、「團隊合作」、「應變能力」、「同理心」、「優質服務態度」以及「溝通表達能力」，此研究結果可供我國日後遴選與訓練基層警察時作為參考之依據。

關鍵字

專業職能 ； 基層警察 ； 層級分析法 ； 職能

並列摘要

Due to the intense global competition in the 21th century, "people" can be described as the most important and unique internal asset for most organizations. In the past few years, the concept of competency has been widely used in the daily management practices of the many private sectors, the public sector, in contrast, especially our government was lack of using the concept of competency. For this reason, this research chose the largest public sector in our country, the police department, as the main research target, and select the entry level of police officer in Taoyuan county as the research target to explore what competencies should a basic police officer have when he/ she needs to perform well in the daily routine duties. The research method used here is to sum up what “knowledge” and “skills” does a police officer need to have through the collection and analysis of information which is relative to the entry level police officer in our country. Besides, with reference to the literature in recent years about the competency of a basic police officer, this study sorted out 12 competency items which an entry level police officer need to have, and further use of the Analytic Hierarchy Process (AHP) to confirm the relative importance and weight of 12 competency items relative to an entry level police officer. The research results showed that “emotion control” is the most important competency item for an entry level police officer to have in our country, followed by “integrity”, “taking responsibility”, “stress tolerance”, “judgment”, "work management”, “problem solving”, “teamwork”, “Strain capacity”, “empathy”, “good service attitude” and “communication skills”. The results of this study can provide a reference basis for future selection and training of an entry level police officer in our country.

並列關鍵字

AHP ； competency ； professiona competency ； entry level police officer

參考文獻

吳婉菁(2009)。警察人員的一般職業能力。國立高雄師範大學工業科技教育系碩士論文。

Recruitment and Selection，商周出版，台北。

Cascio, W.F. (1995). Managing Human Resource. McGraw-Hill.

Cooper, K.C. (2000), “Effective Competency Modeling and Reporting”, Amacom,

New York.