我國企業職場暴力預防及處理機制之探討－以南科園區廠商為對象

The Study of the Prevention and Handling Mechanism of Workplace Violence in Taiwanese Enterprises－ A Case Study on Southern Taiwan Science Park Enterprises

何怡佳(YI-CHIA HO)

指導教授 ： 許繼峰

國立中正大學/社會科學院/勞工關係學研究所/碩士(2013年)

摘要

職場暴力於近幾年逐漸受到大眾關注，已經是跨越國界、超越各種職業，變成一種全球性的問題。高科技產業勞工長時間於封閉的廠房中從事研發及生產工作，彼此間互動較其他產業為低，而其職場暴力之情況為何？本研究以南部科學工業園區內之廠商為對象，探討園區內各事業單位從業員工職場暴力之現況，以及預防及處理機制運作情形，期作為企業未來在預防與處理職場暴力時之參考與借鏡。本研究透過問卷調查、文件與文獻的蒐集法及訪談法等調查和分析方法，獲得研究結論如下：年紀較輕者容易成為職場暴力受暴者，職場暴力施暴者年紀較高者所占比例較高。女性常是職場暴力受暴者，職場暴力施暴者多為男性。工作場所中職務較低者較常遭受職場暴力。受暴者任職年資以1年以上~3年未滿者為最多，職場暴力施暴者任職年資為3年以上者之比例偏高。同時，事業單位對於職場肢體暴力、心理暴力無具體、積極的預防與處理措施，且多偏向消極的懲處機制，性騷擾防治在法令規範下，已有效提升事業單位對職場性騷擾的重視。本研究建議政府未來應明訂勞工法令以強化企業對於職場暴力預防與處理機制、定期調查職場暴力案件之情形、強化職場心理支持與關懷系統、建構企業社會責任及放寬職業災害認定標準，以期降低職場暴力案件發生率，建構「零暴力」的友善職場。

關鍵字

性騷擾 ； 心理暴力 ； 肢體暴力 ； 職場暴力

並列摘要

Workplace violence has been a great concern recently and a global issue that transcends national boundaries and occupations while workers often maintained a low level of interactions with others due to long hours of work. This study, thus, investigates park enterprises located at the Southern Taiwan Science Park to examine the status of workplace violence as well as relevant preventive and handling mechanism with the goal of serving as a future relevance. A questionnaire survey, documentary and literature collection, and interviews were used in this study to derive the conclusion below: Younger and female works are more vulnerable to workplace violence. Moreover, those in the lower ranks are more often to suffer violence, especially employees who have been with the company for one to three years. Organizations have been found to fail to respond to physical violence and psychological violence in workplaces with active preventative and handling measures as well as adopt a passive punitive mechanism. Legal regulation helps to effectively call for the attention of sexual harassment in workplaces. This study suggests that in the future the government should enact labor laws to strengthen preventative and handling mechanisms for workplace violence, periodically investigate workplace violence cases, improve psychological support and care systems at workplaces, establish standards for corporate social responsibility and establish stricter standards for occupational incidents in order to build a friendly working environment with “zero violence.”

並列關鍵字

Sexual Harassment ； Psychological Violence ； Physical Violence ； Workplace Violence

參考文獻

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