本研究個案以台灣某稅務機關為例,其在2006年導入創新資訊系統,從原先的考核成績最後一名躍升為第一名。本研究係依DeLone and McLean 兩位學者於2003 年所提出資訊系統成功模式的六大構面來探討與個案機關導入創新資訊系統成效之關係。研究的方式首先是彚整國內外相關文獻,研究方法採質性研究,以文件、直接觀察及訪談作為資料蒐集的方法。 本文研究結果支持DeLone and McLean 兩位學者於2003 年所提出資訊系統成功模式,其自變數「系統品質」、「資訊品質」與「服務品質」會影響中介變數「系統使用」以及「使用者滿意」;此外,「使用」與「使用者滿意」又會相互影響,而「使用」與「使用者滿意」兩個構面又會影響應變數「淨效益」。
This research paper aims to explore the correlations between six major dimensions of Information System Success Model (DeLone and McLean, 2003) and one Taiwan's local tax bureau that introduced innovative information system in 2006. Since then, Taiwan's local tax bureau has skyrocketed from the bottom to the top in assessment ranking. Moreover, this research is conducted with literature review, and qualitative research method. Research data includes documents, observations, and interviews. The results of this study show a close connection with Information System Success Model. "System Quality," "Information Quality," and "Service Quality" as the independent variables--all influence the mediating variables as "System Use," and "User Satisfaction." Besides, “Use” and “User Satisfaction” mutually dependent and determine dependent variables, “Net Benefits.”