從古到今人以食為天,走在大街上會發現有著琳琅滿目的餐飲店讓民眾選擇。在勞動市場中從事餐飲服務業的從業人口佔了整體勞工重要的一部分,但這些勞動人口很多都是基層勞動力從業人員,流動率和替代性都算高的情況下,以人為本的企業經營模式日就漸受到重視。餐飲業常強調顧客享受美食所感受到的幸福感,而為了把幸福感的理念引進企業管理,人力資源管理者需要從提升員工幸福感的角度去思考留住員工的方法,來促進勞資雙贏的局面。 本研究試圖了解餐飲服務業員工幸福感與工作滿足的現況以及兩者之間的關係。為達成研究目的,本研究以餐飲服務業從業人員為研究對象,採滾雪球方式進行抽樣,以問卷蒐集資料;共發出410份問卷,回收235份有效問卷,有效回收率為57%。經統計分析後獲得以下發現: 一、餐飲服務業從業人員在工作滿足中存有部分差異。 二、餐飲服務業從業人員之主觀幸福感無顯著差異。 三、餐飲服務業從業人員之工作幸福感存有部分差異。 四、餐飲服務業從業人員之工作滿足對幸福感有部分顯著影響。
From ancient to modern days, foods are the most important necessities to mankind. Nowadays, people can find restaurants almost anywhere. Food services industry is labor intensive and suffers from high turnover rates. In order to retain valuable employees, food services industry must create better employee job satisfaction and well-beings. The main purpose of this study is to investigate the relationships between job satisfaction and well-being of food service employees. The author used a mailed questionnaire and applied snowball sampling to collect data from food service employees. There were 235 valid questionnaires collected with the return rate of 57%. Based on the analyses from the returned questionnaires, the author found the following results: 1.Significant job satisfactions were found among food service employees. 2.There are no significant differences found among food service employees’ subjective well-beings. 3.Significant differences were found among food service employees’ job well-beings. 4.Food service employees’ job satisfaction influenced their job well-beings in some ways.