透過ADDIE 模型剖析簡報技巧教學課程: 以印尼, 雅加達課程為例

Dissecting a Presentation Skills Training Program Using ADDIE Model:A Case Study in Jakarta, Indonesia

文蘭答(Nurul Winanda Rifan)

指導教授 ： 高文彬

國立中正大學/教育學院/教育領導與管理發展國際碩士學位學程/碩士(2016年)

摘要

專業技能發展訓練課程最主要的功能為提升員工的核心技能，因此必須確實、有效。 員工在工作上充份善用自己的專業才能，不僅直接影響其職涯，亦間接影響組織的績效及資源投入，與顧客滿意度。 因此，規劃訓練課程時，必須妥善設計、施行及評量，使其不論是在教材或方法上皆可有效地滿足公司的需求。

本論文採用ADDIE模型架構剖析最受歡迎的專業技能發展課程之一，高效簡報技巧訓練課程(Highly Impactful Presentation Skills Training Program)。 本研究的主要目的在於闡明訓練課程的步驟，以了解它是否達到ADDIE模型的準則，因為ADDIE模型是設計及評量課程的重要架構。
為達到此目的，本研究選定質化研究為主要研究方法，透過與課程教師面談及從訓練課程中的觀察收集資料。 此外，本研究也採用量化研究來取得訓練課程的學員資料，以豐富質化研究內容。

本研究發現訓練課程在不同階段會面臨不同問題，特別是在分析階段，因為參與訓練課程的學員具有不同的專業背景。 本研究同時發現，如使用ADDIE 模型，便能解釋使用不同策略讓整個訓練過程更有效率的過程，例如，在訓練課程中即時運用形成性評估。 此外，本研究亦發現，唯有當學員強烈認為課程由專業教師授課，以及當學員們感覺到課程與工作相關並且有助益時，才能凸顯出該訓練課程的效果。

針對之後公開訓練課程的修正與發展，本研究建議教程設計人員在分析階段有更多的參與，這能讓訓練課程設計更正確，另外也能讓教師針對訓練課程提供更好的形成性評估回應，推行更完善的訓練課程。

關鍵字

ADDIE模型 ； 訓練課程 ； 成人教育 ； 專業技能發展課程 ； 評量

並列摘要

A professional development-training program is very important to be effective, because they are aimed to increase the employees’ competencies. The self-actualization of an employee’s professional skills is directly affecting the employee’s career, as well as indirectly affecting the investment through the organization performance and the consumers’ satisfaction level. Therefore, a training program has to be designed, implemented, and evaluated whether their materials and methods can correspond to the company’s requirements effectively.

This study examined one of the most frequently requested professional development training programs, the Highly Impactful Presentation Skills training program, using the ADDIE model as its assessment frameworks. The main purpose of this study was to illustrate the process of the training program whether it has met the terms to the criterion of the ADDIE model, as it is an important framework for designing as well as assessing a program.

In achieving its purpose, the study applied a qualitative approach as its main method. The study collected the data through interview with the training program instructor, as well as through the observations during the training program. In addition, the study also used a quantitative approach to collect data from the training program participants, as a part of efforts in enriching the qualitative data.

The study found that the training program faced several shortcomings in its phases, especially in its Analysis phase due to its nature as a training program that enrolled participants from different professional backgrounds. The study also found that by using ADDIE model, the study able to illustrate the entire process of various applied strategies in making the training program as effective as possible, including the immediate application of formative evaluation during the training program. In addition, the study found that the participants felt strongly that the program is led by a proficient instructor, and felt the program was relevant and useful for their assignments reflected the effectiveness of the training program.
For future revision and public training program development, the study suggested the program designer to gain more access during the Analysis phase in order to provide a more accurate design to begin the training program with, hence enable the instructor to deliver a stronger formative evaluation feedback into the training program which would provide a more robust training program implementation.

並列關鍵字

ADDIE model ； Training Program ； Adult Education ； Professional Development Program ； Assessment

參考文獻

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