設計科學導向之服務系統設計與建置-大學身障生學習與生活改善應用為例

Design Science Based Service System Development - Case Application for Disabled College Students

吳亭萱(Ting-Hsuan Wu)

指導教授 ： 黃申在

國立屏東科技大學/管理學院/資訊管理系所/碩士(2014年)

https://doi.org/10.6346/NPUST.2014.00006

摘要

隨著生活水準提升及特殊教育的普及，但由於臺灣欠缺特殊教育大學，使越來越多身障生人以融合教育方式進入大學，面對開放性的人群與學習空間，也導致他們無法適應大學教育，造成學習、人群互動方面及生活等面向出現障礙。本研究旨在探討，以身障學生及其情境脈絡為中心，如何運用設計科學方法探討他們之生活、學習、社交三大類需求，並運用整合設計開發流程，設計開發一套服務系統，以降低或舒緩他們學習及生活障礙，且協助社交互動，以期改善身障生大學生活，降低處境之困擾與挫折，增加學習效率與意願。後續研究者可透過本案例經驗彙整，了解設計科學方法、使用者導向服務系統與資通訊科技的結合之應用案例外，同時探討此方法是否適用於身障者服務開發。

關鍵字

身障生 ； 設計科學研究 ； 服務系統設計與建置 ； 服務設計導向

並列摘要

Ever since the Special Education Law in 1984, more and more disability students have access into higher education in Taiwan. However, the scheme of Integrated Education is the only choice due to the lack of special education at the higher education. Not surprisingly, challenges and living obstacles are abundant on the way, among others, those of learning, campus and socialization, as confirmed by the literature surveyed and our empirical data. The research is motivated to relieve those pains from these students by exploiting ICT-based service systems. We adopt the triple cycle framework of design science research, anchoring on context-driven and design thinking methods and practices, and integrating concepts from disability research and WHO. Relevance and Rigor cycles results in requirements of a To-Be service system, driving the Design cycle embodied as an integrated iterative Agile/UCD software process. Prototype service systems are verified with target users, to gain more insights into needs, requirements and usability, and then to further evolve into next iteration. User field test, interviews, living labs and SUS are among methods for verification. While users are satisfied with current prototype, we are aware the technical solution of the service system is only auxiliary and partial to a complete vision without social and institutional stakeholders joining the effort. As a methodological case, this case study does confirm the potential of design science research and methods in helping co-create service systems of humanity and social values.

並列關鍵字

Disabled College Students ； Design Science Research ； Service System Development ； Service-orientation design

參考文獻

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