近年來,由於中高齡者人口急速增加與嬰兒出生率持續下降,讓台灣步入高齡化社會。當科技產品融入到日常生活中時,因為大眾化的設計觀念,會讓中高齡者在使用產品時便容易會產生各式各樣的使用問題。本研究採用快速人種誌和焦點團體研究法,深入探討中高齡者在使用數位相機時產生之困擾。而研究結果顯示對數位相機較陌生的中高齡使用者,會把舊有的電子產品習慣應用到數位相機操作之中,導致數位相機的操作時常會有情況產生。此外,中高齡使用者在探索數位相機時,對於感覺到困難或陌生時,當下大腦中不會有過多的處理,反而會以「直覺」,這潛意識的反應來進行相機操作。最後,根據研究結果針對中高齡者,提出避免產生操作困擾的數位電子產品之設計建議。
Due to the rapid increase in the number of elderly population and decline in the birth rate, Taiwan has being an aging society in recent years. The middle-aged and elderly people face various annoying problems when using hi-tech products which are usually designed for all ages. This study took advantage of rapid ethnographic research and focus groups on senior citizens to explore in depth the use of digital cameras. The results of this study showed the elderly who are unfamiliar with digital camera tend to apply the operations of traditional cameras to digital cameras. This causes many operation problems for the elderly using digital cameras. When the elderly come across problems, they tend to solve them according to their “intuition” rather than carefully decision making process. Finally, the study proposes suggestions for the design of electronic products for the elderly.