社會安全網心衛社工跨網絡工作經驗：以南高屏地區為例

Cross-disciplinary collaboration of mental health social workers in the social safety network: A case study of the Tainan, Kaohsiung and Pingtung area

方子杰(Fang Zih-Jie)

指導教授 ： 張麗珠

國立屏東科技大學/人文暨社會科學院/社會工作系所/碩士(2020年)

https://doi.org/10.6346/NPUST202000446

摘要

本研究主要探討南高屏地區社會安全網心衛社工跨網絡工作經驗。心衛社工在執行社安網計畫策略三工作中，如何落實以「家庭為中心、社區為基礎」的服務理念，本研究議題有：1.心衛社工的角色與任務執行情形；2.心衛社工的專業知能具備情形；3.心衛社工與跨網絡單位間的溝通、合作情形；4.心衛社工對跨網絡工作的建議。
本研究採質性研究方法，運用立意取樣方式，以年資滿半年以上之南高屏縣市政府衛生局的9位心衛社工為研究對象，以半結構式訪談大綱，透過個別訪談的方式，讓研究對象分享自身經驗，進行資料蒐集及逐字稿分析，以瞭解南高屏地區心衛社工跨網絡工作經驗。
本研究發現有：1.以「家庭為中心」的心理衛生議題為心衛社工服務主軸；2.「做中學」的學習方式；3.精神相關資源協同合作機制的促進；4.「先合作、再分工」是心衛社工功能被看見的重要網絡合作策略；5.服務模式朝社區化、跨網絡合作趨勢；6.以「家庭為中心」的服務思維待積極培訓；7.不同服務資訊系統介接資料的透明度待改善；8.社安網計畫策略一、二、三服務的合作待整合。
最後，根據本研究之結果，提出1.積極提升心衛社工專業知能的需求性；2.心衛社工「先合作、再分工」服務策略的優先性；3.精神照護資訊管理之系統表單修訂與資料介接；4.心衛中心分站設置朝社區化發展，深化社區網絡合作關係；5.提升介接跨局處服務資訊系統資料透明度；6.提高社安網計畫策略一、二、三服務的合作整合；7.建制跨團隊工作手冊等具體建議。

關鍵字：社安網計畫、心衛社工、以家庭為中心、社區為基礎、
跨網絡工作

關鍵字

社安網計畫 ； 心衛社工 ； 以家庭為中心 ； 社區為基礎 ； 跨網絡工作

並列摘要

This study mainly discusses the cross-disciplinary collaboration of mental health social workers in the social safety network in Tainan, Kaohsiung and Pingtung area. How do the mental health social workers fulfill service philosophy of family-centred and community-based in the implementation of the third strategy of the social security network project? This study investigate four topics, 1. the role and performance of mental health social workers. 2. the knowledge of mental health social workers. 3. the communication and collaboration with cross-disciplinary department of mental health social workers. 4. the recommendation in cross-disciplinary of mental health social workers. This method of this study is qualitative research, taking intentional sampling. The research objects are nine mental health social workers with more than half a year of working experience in Department of Health of Tainan, Kaohsiung and Pingtung City Government. The research objects share their own experience by semi-structured interview guide and individual interview. To understand cross-disciplinary collaboration of mental health social workers in Tainan, Kaohsiung and Pingtung area with data collection and verbatim analysis.
This study found, 1. "family-centered" mental health issue is the main service axis of mental health social workers. 2. the learning approach of “learning by doing”. 3. the promotion of the cooperative mechanism of mental related resources. 4. " cooperation first, then division of labor" is an important network cooperation strategy seen in the function of heart health social workers. 5. the trend of service mode is community and cross-disciplinary collaboration. 6. the service thinking of “family-centred” to be trained actively. 7. the transparency of interface data in different service information systems to be improved. 8. the cooperation of social security network project Strategy One, Two and Three to be integrated.
At last, based on the results of this study, here are the specific recommendations, 1. increase actively the demand for professional knowledge of mental health social workers. 2. the priority of the service strategy of the “cooperation first, then division of labor” among mental health social workers. 3. the form revision and data interface of mental care information management system. 4. the setting of the mental health center branch towards community development and deepen community network cooperation. 5. improve data transparency in inter-office service information system. 6. improve the cooperation and integration of the social security network project Strategy One, Two and Three. 7. Organize cross-team work manual.

Keywords: social safety network, mental health social worker, family-centred, community-based, Cross-disciplinary collaboration

並列關鍵字

social safety network ； mental health social worker ； family-centred ； community-based ； Cross-disciplinary collaboration

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