- 期刊
台北市婚姻暴力被害人垂直整合服務方案實施之研究
Research on the Integrated Vertical Service for Victims of Domestic Violence in Taipei
摘要
本文主要評估台北市從2009年推行之垂直整合服務，期待透過研究作為本土化服務模式建制之累積。本文以質性研究方法為主，採發展性評估，並搭配四次焦點團體，共計15人45人次；15份垂直整合服務方案實施前及25份實施後個案紀錄之內容分析等資料蒐集方式。研究結果顯示，本方案實施的困境分成四部分：個案量大、人力嚴重低估、個案類型多元增加服務困難度，及婦女資源尚需整合個案後送不易。實施垂直整合服務方案後，個案服務銜接、降低個案轉換社工、開案率提高、公私部門協同合作之夥伴關係及資源共享都有顯著成效。本文提出三方面建議：1.台北市垂直整合服務方案部分，增加經費配置合理人力、建立方案定期督導機制、建構婦女資源交流平台及實施單位內分組；2.未來實施垂直整合服務方案部分，應有合理的委託條件、與受委託單位有良好的專業信任關係、家防中心設立統一窗口、定期召開聯繫會議及建立聯合督導的機制等；3.內政部家防會推行實施垂直整合服務方案部分，繼續推動垂直整合服務方案成效評估、促進內政部檢討公益彩券回饋金的審查機制、整合相關服務方案及推動婚姻暴力被害人服務社工人力增加。
並列摘要
Integrated vertical service model is a collaborative program model used to strengthen the linkage between the Taipei City Governmental and non-governmental organizations for the victims of domestic violence. The program has been started since 2009 by the Taipei City Government. Undoubtedly, the role of social worker has been essential in providing helpful services for victims of domestic violence both in the governmental and in non-governmental organizations. The research study reported in this article combines two qualitative methods. It was conducted in two stages. In stage I, content analysis of 25 case records was conducted to explore the services that social workers exactly provided to victims of domestic violence. In the stage II, 15 social workers participated four times of focus groups in discussing the details of the collaborative program. The main findings of the study reveal that the social workers faced a variety of difficulties in the implementing the program such as heavy caseload, and social worker shortages. Based on the results, of this study, the author makes several recommendations to the government. They include: providing enough funding to support adequate services decreasing the size of the caseload of individual social workers, and continuing to evaluate the program as it develops.