運用高斯曲線分析於臨床護理人員工作壓力源之研究

Application of Gaussian curve analysis in the research of clinical nursing staff's work pressure source

黃宜汝(Huang Yi,Ju)

指導教授 ： 黃怡詔

國立屏東科技大學/管理學院/高階經營管理碩士在職專班/碩士(2021年)

https://doi.org/10.6346/NPUST202100177

摘要

護理是一個充滿挑戰且高度專業的工作，而台灣的護理人員正面臨著環境的不友善、工作超時、環境的危險曝露等等，護理人員不應低估複雜而令人沮喪的工作環境所帶來的壓力，尤其是護理人員在醫院扮演了很重要的角色，因此本研究探討臨床護理人員工作壓力來源，探究其原因期望研究結果能給予醫療機構一個參考依據並使臨床護理壓力獲得改善，促使疾病照護品質提升、異常率下降及降低離職率。
本研究採用高斯曲線分析，彙整分析護理人員壓力來源的原因調查，利用高斯曲線分析的特性將屬性排序重要性區隔及人數因素考慮進去，使得辨識度高且不會有一人決定超過其他人決定的極端現象。依照上述結果分析，造成護理人員壓力來源的主要因素為專業工作壓力、工作負荷壓力、人際關係的壓力、專業成長及職場角色壓力等五項，本研究提出了臨床工作透過簡化流程、改變排班制度及提供舒壓課程等方式作為改善護理人員壓力來源等建議。

關鍵字

護理臨床壓力 ； 離職意願 ； 高斯曲線 ； 醫療品質

並列摘要

Nursing is a challenging and highly professional job. However, the nurse in Taiwan is facing an unfriendly environment, workin overtime, exposed to hazardous environment, etc. The nurse should not underestimate how complicated and frustrating work environment could bring them under pressure. Not to mention nurses play a critical role in hospitals. The study mainly focuses on the working source of stress toward clinical nurses. It is hoped that the results could well assist medical institutions by providing references to improve decreasing clinical nursing stress and increase the quality of caring with the descendant of the abnormality rate and the turnover rate.
Gaussian curve analysis was used in this study to aggregate and analyze the source cause of stress to nurse. The characteristics of Gaussian curve analysis were used to take into account the importance of similar attribute ranking and the factor of the number of people so that the degree of recognition is higher with less extreme phenomena of a person’s decision weigh more than others. According to the analysis above, the main factors that cause pressure to nurse includes the stress of professional work, workload, interpersonal relationship, professional improvement, and the role in the workplace. The study result proposed that the clinical work should be simplified, starting by predigest working process, alter the shift-based system, and provide stress relief courses, etc. All above is to suggest to improve the stress source of nurses.

並列關鍵字

Stress of Clinical nursing ； resign intention ； Gaussian curve ； Medical quality

參考文獻

參考文獻

中文部分

1. 王靜琳、黃瓊玉、呂桂雲、何美瑤 （2007）。 護理人員工作壓力與社會支持之探討。榮總護理， 24（1），頁59-68。

2. 伍碧琦、周汎澔、李碧娥 （2016）。 臨床護理教育的挑戰與省思。長庚護理， 27（1），頁26-33。

3. 余孟珊、朱苑芯 （2021）。 護理人員工作生活品質相關因素與離職傾向之探討。澄清醫護管理雜誌， 17（1），頁38-48。