人格特質、組織承諾與工作滿意之關聯性探討—職家衝突的影響與意涵

The Study of the Relationship among Personality Traits, Organizational Commitment and Job Satisfaction – The Impact and Implication of Work-Family Conflict

林幸宜(Hsing-I Lin)

指導教授 ： 李國瑋

國立臺中科技大學/商學院/企業管理系碩士班/碩士(2018年)

摘要

本研究之目的在探討人格特質、組織承諾、職家衝突與工作滿意之關係探討，其中人格特質包含內控傾向人格特質與外控傾向人格特質，組織承諾包含價值承諾、努力承諾及留職承諾。期以人格特質與組織承諾之角度，測試其對職家衝突之影響程度，進而瞭解職家衝突對工作滿意之影響，藉以提供組織管理階層之參考。
研究對象以我國來自不同組織的全職工作者為樣本，利用電子問卷進行施測，共計回收 316 份有效問卷。本研究進行效度分析與信度分析，並透過線性迴歸針對研究假說加以驗證。
分析之結果顯示，內控傾向人格特質與職家衝突呈現未達顯著之正向影響；外控傾向人格特質與職家衝突呈現正向顯著影響；價值承諾與職家衝突呈現未達顯著負向影響；努力承諾與職家衝突呈現未達顯著正向影響；留職承諾與職家衝突呈現些微顯著負向影響；職家衝突對工作滿意呈現負向顯著影響；其中個人變項中的總工作年資對工作滿意呈現正向顯著影響。組織應積極面對職家衝突的問題，並協助組織成員降低職家衝突之困難，使組織成員能得到即時的協助，以提升其工作滿意，進而促進組織之工作績效。

關鍵字

人格特質 ； 組織承諾 ； 職家衝突 ； 工作滿意

並列摘要

Abstract
The purpose of this study is to explore the relationship between personal traits, organizational commitment, work-Family conflicts and job satisfaction. Personal traits consist of introvert traits and extrovert traits. Organizational commitment includes value commitment, effort commitment and retention commitment. This study hopes to, from the perspective of personal traits and organizational commitment, test their influences on work-Family conflicts and further understand the influences of work-Family conflicts on job satisfaction so as to provide a reference for the organizational management.
The subjects of this study are from the full-time workers from different organizations in Taiwan. This study conducts a test with electronic questionnaires and a total of 316 valid questionnaires are recovered. This study makes validity analysis and reliability analysis, and verities the research hypotheses through liner regression analysis.
The results of this study show that the introvert traits do not have a significantly positive effect on work-Family conflicts, while extrovert traits have a significantly positive effect on work-Family conflicts. Neither effort commitment nor value commitment has a significantly positive effect on work-Family conflicts, while retention commitment has a slightly significantly negative effect on work-Family conflicts. Work-Family conflicts have a significantly negative effect on job satisfaction. Among them, total working years has a significantly positive effect on job satisfaction. Organizations should actively face the issue of work-Family conflicts, and help its workers to reduce the difficulties of work-Family conflicts. By doing so, the workers can receive real-time assistance to increase their job satisfaction, thus promoting organizational performance.

並列關鍵字

personal traits ； organizational commitment ； work-Family conflicts ； job satisfaction

參考文獻

一、中文部分

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