鳥獸盡良弓藏？疫情後中小企業混合工作模式持續採用意圖之研究

Cast Aside the Bow Once the Birds are Gone? The Study on the Intention of Continuous Adoption toward Hybrid Work in SMEs Enterprises in the Post-Covid-19 Pandemic

侯彥偉(Yan-Wei Hou)

指導教授 ： 李國瑋

共同指導教授 ： 黃秀美(Hsiu-Mei Huang)

國立臺中科技大學/資訊與流通學院/資訊管理系碩士班/碩士(2022年)

摘要

在組織資訊系統採用意圖的影響因素上，TOE理論能提供良好的解釋力。而隨著2019新冠疫情在全球蔓延，企業混合工作模式的採用更顯得必要且普遍。唯在疫情後，企業混合工作模式是否會隨之消褪? 即為本研究探討核心議題。本研究整合TOE理論與IS 接受後持續使用模式，針對疫情後持續使用意圖進行探討，以了解混合工作模式在疫情逐漸退去後，組織持續採用意圖的可能變化。本研究期能藉此探討，對於疫情前後組織混合工作模式的採用與影響因素有更完整的理解與詮釋。本研究旨在利用TOE理論的技術、組織、環境來探討對混合工作模式的採用行為、滿意度以及疫情後的持續採用意圖的影響。研究中對臺灣的中小企業進行問卷發放，發放對象無設定特定行業、業種或業態。研究結果發現TOE框架的認知有用性(技術背景)、人力資本以及管理層支持(組織背景)、政府支持(環境背景)都對疫情時混合工作模式的採用行為有顯著正向的影響，而疫情時的採用行為也正向顯著影響疫情時混合工作模式的滿意度，對疫情後的持續使用意圖則為不顯著，但本研究也發現疫情時採用行為可以透過疫情時滿意度的中介效果，正向顯著影響疫情後的混合工作模式持續採用意圖。

關鍵字

Covid-19 ； 混合工作 ； TOE理論 ； IS接受後持續使用模型

並列摘要

TOE framework can provide a good explanation of the factors that influence the adoption intention of an organization's information system. As the covid-19 pandemic spreads around the world, the adoption of corporate hybrid work patterns is becoming more necessary and widespread. Only after the pandemic, will the corporate hybrid work model fade? That is, the core issue of this study. The purpose of this study was to explore the intention of persistent use after epidemic outbreak by integrating TOE framework and Post-acceptance model of IS continuance, so as to understand the Hybrid work mode after the epidemic situation gradually receded, the organization continues to adopt possible changes in intent. This study can be used to explore the organization of pre-and post-epidemic hybrid mode of the adoption and impact factors have a more complete understanding and interpretation. The purpose of this study was to explore the effects of TOE framework on the adoption behavior, satisfaction and intention of continuous adoption of hybrid work modes. In this study, the questionnaire was distributed to small and medium-sized enterprises in Taiwan. The results showed that the perceived usefulness (technology) , human capital, management support (organizational) and government support (environmental) of TOE framework had significantly positive effects on the adoption of Hybrid work in the epidemic situation, the adoption behavior during the epidemic also positively affected the satisfaction degree of the hybrid work mode during the epidemic, while the intention of continuous use after the epidemic was not significant, however, this study also found that adoption behavior could influence the continuous adoption intention through the mediating effect of satisfaction degree.

並列關鍵字

Covid-19 ； Hybrid work ； TOE framework ； A post-acceptance model of IS continuance

參考文獻

Oliver, R. L. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17(4), 460-469. doi:10.2307/3150499

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