利用通訊軟體LINE建置會議記錄之研究

Research on Meeting Minutes Records based on Instant Messaging LINE

胡陞銘(Sheng-Ming Hu)

指導教授 ： 陳同孝

共同指導教授 ： 陳民枝(Jeanne Chen)

國立臺中科技大學/資訊與流通學院/資訊工程系碩士班/碩士(2017年)

摘要

會議對於公家機關與企業是很重要的，例如學校有校務會議、企業有晨間會議。而這些會議與企業未來的發展息息相關，因此每個會議都需做會議記錄。會議常見的紀錄方式是在會議中直接手寫或者利用錄影錄音設備紀錄，但會後依然需再進行手寫記錄。而隨著資訊科技的發展，即時通訊應用的出現讓企業也開始利用其群組功能進行群組會議。但即時通訊應用並無提供會議紀錄功能，因此記錄人員需自行在會後手動紀錄彙整。為了解決即時通訊無法記錄訊息問題，本論文提出利用即時通訊軟體LINE建置會議紀錄之研究。結合了LINE Messaging API的Reply API可接收到用戶訊息與Push API可主動傳送訊息兩個方法。當用戶傳送文字、圖片、影音與錄音四種訊息至LINE公眾帳號，系統可透過Reply API接收到用戶所傳之訊息。系統接收到訊息後，需先進行訊息格式判斷。如格式為圖片、影音與錄音需先進行檔案下載。下載完畢後，再利用Push API傳送訊息給其他會議人員，但是文字訊息直接傳送即可。最後訊息被系統儲存至資料庫，再透過Push API傳送給其他與會者。如此我們解決了LINE訊息無法記錄的問題，同時也把訊息同步紀錄在記錄系統資料庫，供使用者未來查詢使用。實驗結果我們分成兩部分進行。第一部分我們使用了四支安裝LINE客戶端的手機，與LINE官方帳號傳送文字、圖片、影片與錄音四種格式訊息。實驗結果顯示四隻手機能透過在LINE官方帳號上傳送訊息且相互呈現，同時系統資料庫有正確儲存用戶所傳訊息紀錄。第二部分我們使用科技接受模型進行問卷設計，利用其五個構面來探討用戶對於該系統接受程度。問卷投放方式使用Google表單進行，共有33位在工作上會使用LINE進行會議的受測者，且在使用過該系統後進行問卷填寫。統計分析結果顯示，五個構面皆高於91%，代表受測者對於此系統有顯著接受程度。其中行為意圖為94.9%，代表受測者未來願意繼續使用此系統。未來可將此系統提供給學校或者是企業做使用，讓其在即時通訊上進行會議時所傳送之訊息能自動儲存，讓記錄人員無需再手動進行紀錄會議。

關鍵字

會議紀錄系統 ； 即時通訊 ； LINE@ ； LINE Messaging API

並列摘要

Meeting is very important for the public institutions and enterprises, such as schools conducting school meetings and enterprises conducting morning meetings. These meetings usually are related to the future development of an enterprise, so minutes are required to be recorded for each meeting. The minutes of a meeting is hand written or recorded with a video recording equipment which have to be hand written later on. With the development of the information technology and the emergence of instant message applications, many enterprises have began to use the group function for group meetings. However, the instant message applications do not provide minutes recording function. The minutes have to be hand written after each meeting. In order to resolve this problem, this paper proposes a research on minute recording for the instant message LINE. LINE Message Reply API and Push API are used for a user to receive and to transmit information. Meeting is conducted in LINE group where a user sends text, pictures, audio and video messages to the group and the system receives the message through the Reply API. After receiving the message, the message format is defined such as pictures, audio and video which are then downloaded. After the download is complete, Push API is used to send messages to others in the meeting. Text messages are sent directly. Finally, the message is stored in the database and sent to other participants via the Push API. In the proposed LINE meeting, the problem of being unable to record LINE messages is resolved and the messages are automatically recorded in the system database for future user query. The experiments are divided into two parts. The first part is using four smart phones installed with LINE client. Text, pictures and videos are sent and recorded. Results showed that the four smart phones can send messages to the LINE group and display to each user. The system database is updated with the record of the user's message. The second part is to use the Technology Acceptance Model to design a questionnaire based on the five themes to test user acceptance of the proposed meeting and recording. Survey is conducted using Google Forms on a total of 33 subjects who use LINE for meeting at work and to fill out the questionnaire after using the system. Statistical analysis showed that more than 91% users were receptive to the system. The behavioral intention showed a significant 94.9% participants were willing to continue using the system in the future. In future the system can be provided to schools or enterprises for conducting meetings and the meeting minutes can be automatically stored in the database and there is no need to manually recorded the minutes anymore.

並列關鍵字

Meeting minute ； Instant messaging ； LINE@ ； LINE Messaging API

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