領導風格與組織學習對工作投入之影響—知識管理的調節效果

Influence of Leadership Style and Organizational Learning on Job Involvement－The Moderating Effect of Knowledge Management

張少芳(Shao-Fang Chang)

指導教授 ： 李國瑋

國立臺中科技大學/商學院/企業管理系碩士班/碩士(2018年)

摘要

為順應瞬息萬變的經營環境，國營事業莫不亟思增進經營績效與核心競爭能力之良策，如何藉由有效的領導行為推行組織學習與知識管理的策略與制度，以增進組織成員專業知識與技能，從而提高工作投入的程度，進而增進組織績效並達成組織目標，向為國營事業首要之務。本研究目的即在於探討員工的工作投入與主管的領導風格、組織學習及知識管理間的影響程度，藉以提高組織經營績效。
本研究以台灣自來水股份有限公司員工為調查實證對象，針對員工工作投入之影響因素進行探討與驗證。研究問卷係以便利抽樣並採紙本方式發送，總計發出409份問卷，扣除無效問卷後共得有效問卷368份，有效回收率達90.0%，進一步以因素分析、迴歸分析等方法，針對研究假說加以驗證。
研究結果顯示主管領導風格、組織學習、知識管理對工作投入產生一定程度影響，惟組織學習與知識管理所產生之交互作用對工作投入未有預期影響。最後，本研究根據研究結果提出管理意涵與後續建議，冀期提供管理階層亟思提高員工工作投入時能夠提出適當的因應策略，以提升經營績效與組織效能。

關鍵字

領導風格 ； 組織學習 ； 知識管理 ； 工作投入

並列摘要

To keep up with the ever-changing business environment, state-owned enterprises strive to improve their business performance and core competitiveness by enhancing the strategies and rules in organizational learning and managerial knowledge through effective leadership. Thus, to improve organizational performance by strengthening employees’ professional knowledge and skills with enthusiastic involvement has become the top prior goal of the state-owned enterprises. This study aims to improve organizational performance by analyzing the relations between job involvement for employees, leadership style for supervisors, organizational learning, and knowledge management.
This study treats the employees in the Taiwan Water Corporation as the studying case to explore and verify the influences of involvement in their job. Four hundred and nine paper-based questionnaires were issued by convenience sampling, and three hundred sixty eight valid responses were collected with a 90% returning rate. Factor analysis and regression analysis were applied to test the related hypotheses in this study.
The results present that leadership style, organizational learning, and knowledge management exert significant influences on employees’ involvement in job, but only the interaction between organizational learning and knowledge management is insignificant on employees’ involvement. Finally, this study proposes suggestions and managerial implications based on the empirical results. Results show that when considering increasing employees’ involvement in job, managerial supervisors may need to plan appropriate responsive strategies, so as to improve business performance and organizational effectiveness.

並列關鍵字

Leadership Style ； Organizational Learning ； Knowledge Management ； Job Involvemen

參考文獻

一、中文部份

方慈霞（2011）。碩士論文領導風格、工作動機對工作投入之影響-以組織公平為調節變項碩士論文。國立中山大學人力資源管理研究所碩士論文。

王宗鴻（2006）。人格特質、主管領導風格與人力資源管理措施對工作投入與工作績效之影響。國立中央大人學力資源管理研究所碩士在職專班論文。

王念孟（2005）。運用結構方程模式探討領導型態、組織文化、組織承諾、組織學習、知識管理以及組織績效之關係。國立東華大學企業管理學系碩士在職專班碩士論文。

王惠蘭（2013）。組織學習、知識分享、組織認同與經營績效之關聯性研究－以公股銀行業為例。國立臺灣師範大學圖書資訊學研究所在職專班碩士論文。