- 學位論文
企業導入網路學習系統的滿意度之研究---以大樓電機業為例
Enterprises into the network learning system satisfaction research --- Motor in the building industry as an example
摘要
摘要 在知識經濟的新世紀中，如何藉由學習來增進知識，已成為組織中知織管理（knowledge management）的重要課題。企業為維護員工學習的需要，均會規劃成立員工教育學習中心，並要求建置「企業數位線上學習系統」，負責企業內各部門員工教育學習作業，輔助各部門員工透過數位學習系統，以便即時線上進行各類與工作相關的教育訓練及學習，以期達到企業內部知識資源共享、提供企業主管能即時掌握各部門教育訓練及學習的進程、並適時提供員工訓練協助之目的，許多大企業已將學習視為組織的核心能力。 近年來由於資訊科技及網路環境的成熟，使學習及教學進入了網路學習（E-learning）時代，許多企業均設立學習網站，作為對各部門員工進行即時教育訓練之資訊系統。本研究主要探討企業在導入「網路學習系統」時，影響企業員工的「使用滿意度」之關鍵因素，這些關鍵影響因素對於企業在推動「網路學習系統」上的決策極具關鍵性的意義。 本研究藉由已導入並推動「網路學習系統」之電機業企業員工為對象進行研究，利用問卷方式來收集資料。由研究結果得知：（1）網路學習系統所提供的效益；（2）系統建置單位的技術能力；（3）企業主管與員工的參與程度；（4）網路學習系統本身所具備之能力等為電機業企業員工使用「網路學習系統」滿意度的重要關鍵因素。 本研究最大貢獻在於藉由企業員工使用者滿意度問卷調查方法，瞭解及掌握「網路學習系統」使用者滿意度的關鍵因素，期能使企業的資訊中心在自行建構或導入「網路學習系統」時的參考。
並列摘要
In the new century of the knowledge economy, how to advance the knowledge through learning has become an imperative subject of knowledge management of an organization. To keep up with employee’s learning needs, enterprises often arrange and set up employee education learning center as well as establish the “Enterprise Digital Online Learning System” to be responsible for the educational practices of various departments within the enterprise. Many major enterprises have already included the educational practices as a part of their core aptitude in order to assist employees of various departments to, through the learning system, receive convenient job-related online training and learning; to achieve the internal knowledge resource sharing within the enterprise; and to provide the executives the ability to promptly understand the progress of the job-related educational training and learning of various departments; and to provide timely assistance to employee training. In recent years, the maturity of the information technology and network environment has led the learning and teaching into an E-learning era. Many enterprises have established learning web sites to be the information system that provides prompt educational training to employees of various departments. This study explores the critical factors that impact the employees’ “Use Satisfaction” when an enterprise introduces the “Network Learning System”. These critical factors have crucial meanings in an enterprise’ decision making process during the implementation of the “Network Learning System”. This study exploits the employees of the electronic sector of the business enterprise which has already introduced and implemented the “Network Learning System”. The questionnaires are used to collect information. The study attempts to gain a better understanding of: 1. The benefits of the network learning system; 2. The technical skills of the system builder; 3. The level of participation of the enterprise executives and employees; 4. The capacity of the network learning system. The expected contribution of this study is, through the enterprise employee user satisfaction questionnaire investigation method, to understand and identify the critical factors of the “Network Learning System” usage satisfaction level in order to generate valid references for any enterprise planning to introduce and implement its own “Network Learning System”.