工作耗竭、組織承諾、組織公民行為與離職傾向關係之研究－以地方政府財政局(處)菸酒管理科(課)為例

A Study of Relationships among Burnout, Organizational Commitment, Organizational Citizenship Behavior and Turnout－Based on Tobacco/Alcohol Administration Division, Department of Finance, Local Government

徐偉誌(Wei-Jr Hsu)

指導教授 ： 賴明政

國立臺北商業大學/管理學群/商學研究所/碩士(2014年)

https://doi.org/10.6818/NTUB.2014.00004

摘要

菸酒查緝人員工作繁重，且須不分晝夜假日，即時出勤，心理壓力及體力負荷均極大，離職情形甚為普遍。本研究以各地方政府財政局(處)菸酒管理科(課)之所有菸酒查緝人員為對象，計發出146份問卷，回收有效問卷145份，採Pearson積差相關分析及多元迴歸分析，來探討菸酒查緝人員工作耗竭、組織承諾、組織公民行為、離職傾向之關係。研究結果發現：(1)菸酒查緝人員之工作耗竭對組織承諾具顯著負向影響。(2)菸酒查緝人員之組織承諾對組織公民行為具顯著正向影響。(3)菸酒查緝人員之組織承諾對離職傾向具顯著負向影響。(4)菸酒查緝人員之工作耗竭對組織公民行為具顯著負向影響。(5)菸酒查緝人員之工作耗竭對離職傾向具顯著正向影響。(6)菸酒查緝人員之組織公民行為對離職傾向具顯著負向影響。
針對本研究結果，提出10項建議供相關政府機關參考：(1)定期工作輪調。(2)從優陞遷獎勵。(3)擴增查緝人力。(4)人身安全保險。(5)危險津貼加給。(6)標準作業程序。(7)簡化工作流程。(8)業務講習訓練。(9)善用資訊科技。(10)查緝課稅一元。

關鍵字

工作耗竭 ； 組織承諾 ； 組織公民行為 ； 離職傾向 ； 菸酒查緝

並列摘要

The tobacco/alcohol investigator should be immediately dispatch regardless day or night under great physical and psychological pressure, so that leaving was quite common situation. The research studies the impact of burnout, organizational commitment, organizational citizenship behavior and turnout for tobacco/alcohol investigator. 146 copies of questionnaires were sent to all tobacco/alcohol administration division, department of finance, local government, for which 145 questionnaires were valid. Data was analyzed using Pearson Product-Moment Correlation and Regression Analysis. The results indicated: (1)Burnout has significant negative effect on organizational commitment. (2)Organizational commitment has significant positive effect on organizational citizenship behavior. (3)Organizational commitment has significant negative effect on turnout. (4)Burnout has significant negative effect on organizational citizenship behavior. (5)Burnout has significant positive effect on turnout. (6)Organizational citizenship behavior has significant negative effect on turnout.
As the results, we recommend government: (1)Periodic job rotation. (2)Favorably promotion incentives. (3)Amplification of human investigation. (4)Personal safety insurance. (5)Hazard pay increased. (6)Standard operating procedures. (7)Streamline workflow. (8)Business training seminar. (9)Use of information technology. (10)Tax Section unified tobacco/alcohol investigation.

並列關鍵字

burnout ； organizational commitment ； organizational citizenship behavior ； turnout ； tobacco/alcohol investigation

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