海關人員自我效能感與內部行銷對工作焦慮感的影響：以職務輪調態度為中介變項

本研究旨在探討海關的職員對於職務輪調的現況及看法及自我效能感、內部行銷與職務輪調態度，職務輪調態度與工作焦慮感之間的關係。為了解海關人員的自我效能感與內部行銷對工作焦慮感的影響，並探討職務輪調態度在此模型的中介效果，本研究以財政部關務署高雄關的職員為研究對象，研究方法則是採用了問卷調查法來進行資料收集，總共是回收242份有效問卷，然後以結構方程式模型的方法進行問卷分析，探討自我效能感、內部行銷、職務輪調態度、工作焦慮感間是否有存在顯著性差異。在研究之結果顯示：自我效能感、內部行銷分別都會對職務輪調態度有顯著的影響；職務輪調態度對工作焦慮感也有顯著的影響；而自我效能感、內部行銷確實會影響工作焦慮感，但必須有職務輪調態度這個中介變數存在，並且是呈現完全中介的現象，顯示如果要透過自我效能感、內部行銷降低職員的工作焦慮感，勢必要經由職員職務輪調態度的改變。

關鍵字

自我效能感；內部行銷；職務輪調態度；工作焦慮感

並列摘要

The purpose of this study is to explore the status and perception of job rotation among customs staffs and their self-efficacy, internal marketing and job rotation attitude, and the relationship between job rotation attitude and job anxiety. In order to understand the impact of customs staffs' self-efficacy and internal marketing on job anxiety, and to explore the mediating effect of job rotation attitude in this model, this study uses staffs from the Kaohsiung customs office of the Customs Administration of the Ministry of Finance as the research object. The research method uses questionnaires The survey method was used to collect data, and a total of 242 valid questionnaires were collected. The questionnaire analysis was conducted using the structural equation model method to explore whether there were significant differences in the relationships between self-efficacy, internal marketing, job rotation attitude, and job anxiety. The results show that: self-efficacy and internal marketing have significant effects on job rotation attitudes; job rotation attitudes also have significant effects on job anxiety; while self-efficacy and internal marketing do affect job anxiety, but There must be an intermediary variable of job rotation attitude, and it is a phenomenon of complete intermediation. It shows that if you want to reduce staffs' job anxiety through self-efficacy and internal marketing, it is necessary to change the attitude of staff rotation.