國軍電子公文線上簽核系統使用者滿意度探討

國防部自 2010 年起配合行政院的政策開始推行公文線上簽核，除能節省傳遞時效、降低作業成本及節省儲存空間的優點外，同時提供滿足使用者需求的優質服務。本研究針對公文線上簽核系統目前使用的情形與使用者的滿意度，並進一步探討使用態度、使用意願與滿意度各個構面的關係，並探討國軍電子公文線上簽核對文書及檔案管理工作之幫助與效益。本研究採質性研究，以10位實際使用電子公文同仁訪談，將所得資料統整及分析，藉此研究以了解國軍電子公文線上簽核系統是否具備實用性及便利性，研究主要發現如下: 一、現行電子公文線上簽核多數人認同便利性。二、電子公文線上簽核系統無法因改良後受辦理更多業務。三、電子公文線上簽核系統滿意度不會因改良後滿意度升高。

關鍵字

電子公文線上簽核系統；使用者滿意；公文無紙化

並列摘要

Since 2010, the Ministry of National Defense has cooperated with the Executive Yuan's policy to implement online official document approval. In addition to saving transmission time, reducing operating costs and saving storage space, it also provides high-quality services that meet the needs of users. This research focuses on the current use of the official document online sign-off system and user satisfaction, and further explores the relationship between attitudes, willingness to use and satisfaction, and explores the online sign-off document and file management of the military’s electronic official documents. The help and benefits. This research adopts qualitative research, interviews with 10 colleagues who actually use electronic official documents, and integrates and analyzes the obtained data to study whether the military electronic official document online sign-off system is practical and convenient. The main findings of the research are as follows : 1. The majority of people agree with the convenience of online approval of current electronic official documents. 2. The online sign-off system for electronic official documents cannot be processed for more business due to the improvement. 3. The satisfaction degree of the electronic official document online sign-off system will not increase due to the improvement.