台灣物流業經營現況與精進方案之探討

運輸物流業係指為客戶進行兩地間的貨物運送及儲存保管，在接到訂單後，即於倉庫內進行集貨、揀貨、流通加工，然後配送至客戶端。從研究結果得知，在台灣物流運輸業發展現況，為了降低流通成本，國內許多企業已開始投入物流業，物流中心設置無論是設置在工業區或是都會區皆需要廣大的土地，因此，土地的取得往往會成為企業投入物流業的重要考量之一。此外，物流運輸供需也可分成兩方面，一是配合顧客時間來做運送，二是精準在顧客指定時間內做運送，物流運輸業在產銷垂直整合後，上下游可縮短流通過程，用意都是低營運成本。目前物流運輸業所面臨的挑戰為缺工問題，基層配送服務人員缺工原因多是因基層工作多以勞力為主，工作環境也較不佳，導致流動率高居不下；而管理階層則是因企業要走向國際化，內部缺乏國際人才，目前僅能透過內部教育訓練培訓或是以高薪挖角方式來填補空缺。因應人工智慧日漸發展，許多物流業者開始從自動化設備邁入智慧自動化，透過智慧化整合配送物流，提升運送效率，進而達到降低成本之效，使產業能夠持持續發展。

關鍵字

物流運輸業；經營現況；精進方案

並列摘要

The transportation and logistics industry refers to the transportation and storage of goods between the two places for customers. After receiving the order, it will collect, pick, circulate and process in the warehouse, and then deliver it to the client. From the research results, we know that the current status of the logistics and transportation industry in Taiwan. In order to reduce the cost of circulation, many domestic companies have begun to invest in the logistics industry. Whether the logistics center is set up in an industrial area or a metropolitan area requires extensive land. Therefore, land The acquisition will often become one of the important considerations for enterprises to enter the logistics industry. In addition, logistics transportation supply and demand can also be divided into two aspects, one is to coordinate the customer's time to do the delivery, and the other is to accurately perform the delivery within the customer's specified time. After the vertical integration of production and sales in the logistics and transportation industry, the upstream and downstream can shorten the distribution process. Low operating costs. At present, the challenge faced by the logistics and transportation industry is the problem of lack of work. Most of the reasons for the lack of work of the primary distribution service personnel are that the primary work is mainly labor-based, and the working environment is also poor, resulting in high turnover. Enterprises need to go international and lack international talents. At present, they can only fill the vacancies through internal education training or high-paying methods. In response to the development of artificial intelligence, many logistics operators have begun to move from automation equipment to intelligent automation, and through intelligent integration of distribution logistics, improve transportation efficiency, and then achieve the effect of reducing costs, so that the industry can sustain development.