工作滿意度與志願役士兵留營意願之研究以海巡署南部地區巡防局為例

本研究主要在主要目的探討海巡機關中志願役士兵在工作滿意度與留營意願的關係，在研究上係以質化研究的深度訪談作為主要的研究方法，並以南部地區巡防局所轄總隊志願役士兵為研究之對象，希望藉由研究結果的分析，找出影響志願役士兵工作滿意度的主要因素以及如何降低離職率之對策，提供海巡機關在人事政策、組織管理規劃上的參考，以利建立良好的工作氛圍、人事陞遷及福利制度，俾使人才得以留任於海巡機關。本研究發現對海巡機關志願役士兵而言，工作滿意度與留營意願係成正比，意即在海巡機關中工作滿意度越高，留營的意願也較高，相關研究結果如下：一、上級指導直接影響志願役士兵工作滿意度及留營意願。二、海巡基層單位組織型態較具優勢，有助提升工作滿意度。三、薪資受肯定但待遇仍有提升的空間。四、提高升遷機會有助提升志願役士兵留營意願。

關鍵字

工作滿意度；離職傾向；海巡機關；志願役士兵

並列摘要

This study mainly discusses the relationship between volunteers' job satisfaction and willingness to stay in the Coastal Patrol agency. The research is based on qualitative analysis and detailed interview with basic level, voluntary Soldiers that are currently stationed at the Southern Coastal Patrol Office headquarters.This research hopes to find out the mainly reason which influences the Job Satisfaction and Retention Willings of Voluntary Soldiers. We also expect the result will provide reference for personnel of Coastal Patrol agency in personnel policy and organization management plan, in order to establish a good working atmosphere, personnel promotion and welfare system, so that talents can remain in the Coastal Patrol agency. The findings are as follows: 1. The guidance of superiors directly affects the job satisfaction and willingness of Voluntary Soldiers 2. The organizational pattern of basic units in Coastal Patrol agency is more advantageous, which can help improve job satisfaction. 3. The salary of Voluntary Soldiers is affirmed, but the treatment of Voluntary Soldiers still need to improve. 4. Improving the chances of promotion will help increase the willingness of Voluntary Soldiers to stay.