人格特質、工作壓力對工作績效之影響之研究-以南部某後勤單位修護人員為例

Research on the Influence of Personality Traits and Work Stress on Job Performance: A Case Study of Maintenance Workers in a South Military Logistics Unit

江玉華(Yu-Hua Jiang)

指導教授 ： 洪湘欽

義守大學/管理學院/工業管理學系/碩士(2019年)

摘要

近年來我國國軍經歷幾次重大改革，歷經精實、精進、精粹案、精進士官制度及107年的年金改革制度等重大政策變革，造成許多單位人員大幅度減少，而在人員減少工作量卻日益增多情況下，讓許多人員在工作或生活中產生了許多壓力，直接或間接影響到個人甚至團體的工作績效。
本研究旨在探討後勤單位修護人員在工作訓練時，對人格特質、工作壓力與工作績效之相互影響之關係。研究主要採取問卷調查方式，以南部某後勤單位修護人員作為研究對象，問卷發放200份，回收190份，剔除無效問卷14份，實際有效問卷為176份，回收率為88%。並使用SPSS 20統計分析軟體，採用敘述性統計分析、信度分析、獨立樣本T檢定、變異數分析與迴歸分析等方法進行驗證各項假設，成果如下:
一、針對修護人員的年齡、服務年資、學歷及階級這些個人特徵對人格特質、工作
壓力及工作績效是有部分影響，而性別和婚姻則沒有影響。
二、人格特質對工作壓力有部分影響。
三、人格特質對工作績效有部分影響。
四、人格特質藉由工作壓力對工作績效沒有影響。
最後依據結論提出相關建議及見解，以供部隊管理幹部做為參考，並期望此研究能提出合適的建議及方法來作改善，讓修護人員能夠有效解決在工作環境所帶來的壓力獲得紓解的方法，並提升職場內工作績效，創造雙贏局面。

關鍵字

人格特質 ； 工作壓力 ； 工作績效

並列摘要

In recent years, ROC Air Forced has undergone several major reforms, the major policy changes such as Jingshr program, Jingjin program, Jingtsuei program, refined sergeant system and 107-year annuity reform system have resulted in a significant reduction in the number of personnel, while increasingly, many people have put a lot of pressure on their work or life, directly or indirectly affecting the performance of individuals and even groups.
The purpose of this study is to explore the relationship between the personality traits, work stress and job performance of the maintenance personnel in the logistics unit during work training. The research mainly adopts the questionnaire survey method. The repair personnel of a logistics unit in the south are used as research objects. 200 questionnaires are distributed, 190 copies are collected, 14 invalid questionnaires are eliminated, and 176 actual valid questionnaires, the recovery rate is 88%. The hypotheses are verified by narrative statistical analysis, reliability analysis,independent sample T-test, change analysis and regression analysis. The results are as follows:
1. Personal characteristics, work traits for the age of the care worker, length of service, academic qualifications and classStress and job performance have a partial impact, while gender and marriage have no effect.
2. Personality traits have a partial impact on work stress.
3. Personality traits have a partial impact on job performance.
4. Personality traits have no effect on job performance through work stress.
Finally, based on the conclusions, relevant suggestions and opinions are proposed for the reference of the military management cadres. It is expected that the research can propose appropriate suggestions and methods for improvement so that the repair personnel can effectively solve the pressures brought about by the work environment. Solution, and improve work performance in the workplace, creating a win-win situation.

並列關鍵字

personality traits ； work stress ； job performance

參考文獻

一、中文參考文獻

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