- 學位論文
Research on the relationship between role conflict, role ambiguity, organizational justice and job satisfaction of public servants: an empirical study of tax department of Ho Chi Minh City
Research on the relationship between role conflict, role ambiguity, organizational justice and job satisfaction of public servants: an empirical study of tax department of Ho Chi Minh City
並列摘要
During last period, in Vietnam, there lacks the attention and research on the relationship between role conflict, organizational fairness and job satisfaction in general tax organizations and tax bureaus in Ho Chi Minh City in particular, therefore this research have the main purpose is to review the above relationship. Researches have collected the officers serving at the Department of Taxation offices in Ho Chi Minh City to investigate personal characteristics which will have a huge difference in the role conflict, fairness in the organization and the job satisfaction; as well as considering what is the connection between the role conflict, fairness in the organization with job satisfaction. There are 300 people in the sample choosing for a survey question. The data collection is performed for statistical analysis using SPSS 17.0. Many major hypotheses were tested by methods like descriptive statistics, reliability analysis, t-test, correlation analysis and linear regression. The results showed that personal characteristics will make a significant difference on the variables, indicate how the variables will have strong relationship between the role conflict, organizational justice and the job satisfaction.