- 學位論文
醫學圖書館使用滿意度之探討─以南區某區域教學醫院為例
A Service Satisfaction Survey of using Medicial Library ─ Evidence from on a regional teaching hospital in southern Taiwan
摘要
面對數位時代，圖書館資訊提供方式和內容，顯然已改變；而教學醫院圖書館著重於提供醫學專業知識之資訊服務，需重視醫護各職類使用者在臨床、教學與研究上之需求，讓使用者能因利用圖書館資源，使病人得到最佳的照顧，並促進醫療品質提升，創造經濟效益等，這都是圖書館提供服務所樂見，也是需要關注的。因此，圖書館為瞭解各項服務與設施是否能滿足使用者之需求，特實施此問卷調查，調查結果有助於圖書館掌握服務現況，並作為加強或改善服務品質之參考。 本研究採量化方式，主要針對南部某區域教學醫院的院內同仁作為發放對象，共計發放(含網路問卷) 350份，回收研究樣本342份，無效問卷28份，有效樣本為314份。 研究結果顯示，空間環境、館藏資源、圖書館網頁、服務態度與內容等四個面向進行調查，整體滿意度平均為4.06(81%)。使用者針對問卷問項總體而論，認為最不滿意的依序為「圖書館內紙本圖書及期刊的多元化」、「圖書館內紙本圖書及期刊的新穎性與時效性」、「圖書館所提供的電子期刊資源」，而對讀者來說最滿意的依序是「館員服務態度」、「館員辦理借還書的過程」、「館員協助使用者書籍查詢服務」。此外針對職別到圖書館的使用目的分析，醫師不論是在使用紙本圖書/期刊，亦或是電子/視聽資料的頻率上，顯著於護理人員及其他(包含行政、醫事、醫技人員與實習學生)。
並列摘要
In the face of the digital age, the way and content of the library information supply has obviously changed. The teaching hospital library focuses on providing information services of medical professional knowledge, which needs to pay attention to the needs of medical users in teaching, research and research, So that users can use the library resources, so that patients get the best care, and promote the upgrading of medical quality, and create economic benefits, which are the library to provide services are happy to see, but also need attention. Therefore, the library in order to understand the services and facilities to meet the needs of users, the implementation of this questionnaire, the survey results will help the library to grasp the status of services, and as a reference to strengthen or improve the quality of service. In this study, the method of quantification was mainly based on the distribution of 350 colleagues in the hospital questionnaires, including 342 copies of the study samples, 28 valid questionnaires and 314 valid samples. The results show that the spatial environment, collection resources, library pages, service attitude and content of the four for the investigation, the overall satisfaction of an average of 4.06 (81%). In view of the overall questionnaires, the users considered that the most unsatisfactory order was "the diversity of paper books and periodicals in the library", "the novelty and timeliness of the books and journals in the library" Library ", and the most satisfactory order for the readers is the" librarian attitude "," the process of librarians borrowing books "and" librarians assisting users with book inquiry services ". In addition, for the purpose of the use of the title to the library, the physician, whether in the use of paper books / periodicals, or electronic / audiovisual data, is significantly different from nurses and others (including administrative, medical, medical and technical personnel Internship students)