影響醫院員工使用知識管理系統之意願研究-以南部某區域教學醫院為例

在資訊科技日新月異的時代，成功的企業必須不斷的創造新知識與活絡資訊系統，藉以提升企業自身的競爭力。相同的，醫療體系藉由知識管理系統的規劃、收集以及整合，讓知識的經驗有效的管理與累積，才能提升從業人員的工作效率以及確保醫療機構的服務品質。本研究以問卷調查的方式並藉由Davis, Bagozzi & Warshaw（1989）的科技接受模式為分析基礎，探討南部某區域教學醫院的從業人員對知識管理系統的使用情形、使用滿意度以及影響員工使用知識管理系統的因素。本研究發現：(一)女性比男性有更高的「使用意願」。(二)主管職、學歷高、年資深的員工使用知識管理系統的次數較多。(三)「醫事單位」對於知識管理系統的「功能性」、「易用性」以及「使用態度」皆顯著的高於其他單位，「護理單位」有較高的「使用意願」，「行政單位」則有較多的「使用行為」。(四) 知識管理系統的功能性方面，員工認同系統的穩定性、速度、容易學習、容易操作，員工認為知識管理系統有助於提升整體的工作績效、能有效的建立知識與經驗的傳承。(五) 「知覺易用」對「知覺有用」與「使用態度」有正向影響，「知覺有用」對「使用態度」與「使用意願」有正向影響，「使用態度」對「使用意願」有正向影響，而「使用意願」對「使用行為」也有正向影響，再次驗證Davis, Bagozzi & Warshaw（1989）的科技接受模式。

關鍵字

醫院管理；知識管理系統；科技接受模式

並列摘要

In the rapidly changing time of information technology, successful companies must constantly create new knowledge and active information systems in order to enhance their own competitiveness. Relatively, health care system by planning knowledge management system, collecting and integrating, so that knowledge can effective management and accumulation, in order to enhance the work efficiency of employees and to ensure service quality of medical institutions. In this study, the basis for the analysis is by Davis, Bagozzi & Warshaw (1989) technology acceptance model and it explore the southern regional teaching hospital practitioners for knowledge management system usage, user satisfaction and influence employees to use factors of knowledge management systems by questionnaires. To this study is: (1) women have a higher “willingness of using” than men. (2) Head officer, educated and senior staff are general using knowledge management systems. (3) “Medical Unit” is significantly higher than the other units in knowledge management system of “functional”, “ease” and “attitude”. “Care units” have a higher “willingness” in using. “Administrative Unit” have more usage behavior. (4) In functional aspects of knowledge management system, employees believe that knowledge management systems help to improve the overall work performance, energy efficient building knowledge and experience heritage and actually, employee recognition system have stability, speed, easy to learn and easy to operate. (5) “perceived ease of use” to “perceived usefulness” and “attitude toward using” have a positive impact, “perceived usefulness” to “right attitude toward using” and “willingness to use” have a positive impact, “Using attitude” to “willingness to use” has a positive impact, and” willingness to use” to “use behavior” also has a positive impact, again verify Davis, Bagozzi & Warshaw (1989) technology acceptance model.