健康存摺易用性與有關用性之探討-以民眾與醫師的觀點為例

政府自103年推行健康存摺開始，為瞭解政策利害關係人的想法，本研究透過質化訪談方式進行研究，試圖瞭解醫生與民眾對於健康存摺的看法及建議。藉此分析健康存摺對醫生與民眾之影響。研究調查結果顯示，部分醫生與民眾仍擔心個人醫療資訊隱私外洩以及醫療糾紛上的問題。對於健康存摺滿意度也抱持有很大的進步空間的心態，然而也在不普及的狀況下，在使用性、易用性方面民眾多半是期盼能提供更好、更穩定的系統，以及貼近使用者的介面。本研究對政策推行及後續研究提出下列建議:對政策推行方面應多加以推廣或宣傳，並注重後續維護及管理，以達到多元化的服務。對於後續研究的建議，在訪談對象部分，建議在各階層上或各年齡層，以不同經驗看法能有更多的意見。在研究方法方面，可發展研究問卷，針對大量樣本進行調查，以客觀的數字作為佐證，使研究更具代表性，同時也更有政治參考之價值。

關鍵字

健康存摺；使用者評估；網路平台；科技接受度

並列摘要

Since the government’s promotion of My Health Bank in 2014, in order to understand the opinions of the policy interested parties and attempt to gain an insight into the opinions and recommendations of physicians and the general public, this study was carried out through the qualitative interview method to analyze the impact of My Health Bank on physicians and the general public. The results show that some physicians and people are concerned about personal medical information leakage and medical disputes and hold onto the belief that My Health Bank needs major improvement. However, since My Health Bank has not yet become popularized, in terms of “usability” and “usefulness”, the general public expects a better and more stable system and an interface which more in line with the user’s needs. In this study, recommendations on policy promotion and follow-up studies are proposed below. In terms of policy promotion, promotion or advocacy should be carried out where possible, giving special emphasis to subsequent maintenance and management, in order to achieve diversified services. As for recommendations for follow-up studies, in terms of interview targets, it is suggested that people from all levels and of all ages be included to obtain more opinions from people with different experiences and views. In terms of research methodology, it is recommended that research questionnaires be developed to conduct surveys targeting large-scale samples, with unbiased figures serving as supporting evidence, in order to ensure more research representativeness and more political reference value.