志工自我效能、工作價值對持續服務意願之影響 -以臺中國立自然科學博物館為例

本研究旨在探討志工自我效能、工作價值、持續服務意願之關係，並瞭解不同背景變項的志工在自我效能、工作價值、持續服務意願之差異情形。採便利抽樣方式，以臺中國立自然科學博物館志工為研究對象，共計發放540 份問卷，回收有效樣本共計516 份，有效回收率為95.56%。所得資料經描述性敘述統計、獨立樣本t 檢定、單因數變異分析、皮爾森相關分析、多元迴歸分析等進行資料分析，獲得結果如下：志工認為參加志願服務有助於提高自己對自身能力的認知；女性比男性對自身能力的感知高，更容易判斷自身對任務選擇或努力程度；志工對自身的認知或對服務單位的態度會隨著年齡的增長而遞增；志工自我效能對工作價值正向影響；志工自我效能對持續服務意願正向影響；志工工作價值對持續服務意願正向影響。最後根據研究結果，提出相關建議，以提供志工相關組織經營之參考依據。

關鍵字

志工；自我效能；工作價值；持續服務意願

並列摘要

The purpose of this study is to explore the relationship among the volunteers’ self-efficacy, work values and willingness of sustainable service, and to discuss the difference among the volunteers’ self-efficacy, work values and the willingness of sustainable service. The research sample was the volunteers who serve in the National Museum of Natural Science via the method of convenience sampling. A total of 540 questionnaires were distributed, 516 valid responses, effective collection rate was 95.56%. According to the purpose of study, data analysis included descriptive statistic, independent t-test, one-way ANOVA, multiple simultaneous regression analysis statistics. After statistical analysis, the findings are as follow: 1. Participating in volunteering helps to improve their awareness of their abilities; 2. Women have a higher perception of their abilities than men; 3. The higher the age of the volunteers, the higher the perceptions of themselves; 4. Volunteer self-efficacy has a positive impact on the work values; 5. Volunteer self-efficacy has a positive impact on the willingness of sustainable service; 6. The volunteer work value has a positive impact on the willingness of sustainable service. Finally, based on the results of this study, practical strategies and recommendations were purposed.