情緒智力與組織公民行為之關聯性研究：知覺組織支持的調節作用

The Relationship Between the Emotional Intelligence and Organizational Citizenship Behavior : Using Perceived Organizational Support as Moderating Variables

廖珮宇(Pei-Yu Liao)

指導教授 ： 劉 興 郁

朝陽科技大學/管理學院/企業管理系/碩士(2010年)

摘要

過去我們總是以智力商數(Intelligence Quotient ; IQ)的天生決定論來衡量個人的功成名就。但無數心理學家的研究已指出，認識自我、管理情緒、激勵自己以及人際關係息息相關的能力－情緒智力(Emotional Intelligence ; EI)，更能決定個人成功快樂與否的關鍵。另外，組織公民行為(Organizational Citizenship Behavior ; OCB)也相當受到重視，因其具有改善組織的效能以及可有效地調撥財務與人力資源來增進組織成功等優點。回顧過去的相關研究，研究者多著墨在探討情緒智力與組織公民行為之間的關係，以及知覺組織支持(Perceived Organizatonal Support ; POS)與組織公民行為之間的關係，然而，若能夠利用知覺組織支持來當作情緒智力與組織公民行為之間的調節變項，將更能提升組織的效能。因此，本研究以台灣地區中小企業之從業人員作為研究對象，透過問卷方式來探討經由知覺組織支持的調節後，情緒智力與組織公民行為間是否會有不同的變化，並以此提出相關研究結果，供後續研究以及管理上之參考。
從研究結果可得知情緒智力與組織公民行為兩者之間是具有高度的相關，同時，也可得知在知覺組織支持的調節下，可增進情緒智力與組織公民行為的關係。由此顯示，情緒智力與知覺組織支持對組織公民行為是具有影響力，因此組織應設法增進員工的情緒智力，並適時的關懷員工，建立組織溫暖的氛圍，如此員工也會更努力的工作，以回報組織，使組織目標更易達成。

關鍵字

情緒智力 ； 組織公民行為 ； 知覺組織支持

並列摘要

Intelligence quotient (IQ) has always been used to measure one’s individual success in the past. However, the studies of several psychologist have been shown that emotional intelligence(EI) which is related with self-awareness, management of emotions, motivate yourself and relationship management could more be the key index to decide one’s individual success.
In the other hand, organizational citizenship behaviors(OCB) which are likely to improving organizational efficacy and to effectively allocate organizational finance and human resources to get further organizational success is more concerned.
Both relationship between emotional intelligence and organization citizenship behavior as well as relationship between perceived organizational support(POS) and organization citizenship behavior have been studied. In advanced, if the relationship between emotional intelligence and organization citizenship behavior could be studied by using the perceived organizational supports as moderating variables, the approaches to promote the organizational efficacy may be found.
So, in this research, taking small and medium business’s employee of Taiwan as study objects, we observe the variations of the relationship of emotional intelligence and organization citizenship behavior when moderated by the perceived organizational supports through questionnaire. And then, the related study results are proposed for the consults of management and follow up studies.
From the results of our study, there exists highly dependency between the emotional intelligence and organization citizenship behavior. And, the relationship could be improving through the moderating of perceived organizational supports. It shows that emotional intelligence and perceived organizational supports have highly influences upon the organization citizenship behaviors. Thus, the organizations are likely to take the efforts to keep employees’ well emotions, to timely take care of them and to establish warm atmosphere in the organization. So, the employees will work more hard to reciprocate the organization to achieve the goal of the organization.

並列關鍵字

Perceived organizational support ； Organizational citizenship behavior ； Emotional Intelligence

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