應用TRIZ四十發明原則於汽車業預約服務

The Application of TRIZ 40 Innovation Principles for Automotive Industry Reservation Service

劉育佐(Yo-Zuo Liu)

指導教授 ： 詹智強

朝陽科技大學/理工學院/工業工程與管理系/碩士(2012年)

摘要

近年來隨著汽車產業的進步，車商不只注重在產品品質上，也漸漸提升服務品質，藉由此希望提供給客戶最好的服務。然而，隨著網路科技的發展，雲端技術也逐漸成熟，當目前台灣汽車各服務業在雲端環境底下並未多所著墨時，面對這項雲端服務快速發展趨勢的產業，就必須要更精準的規劃出原本網路服務的缺點，而進行改善。
本研究參考萃思(TRIZ)方法，藉由矛盾矩陣，基於四十項發明原則40 (40 Innovation Principles)，提供最新網路科技於汽車業保修服務上，讓其更適用於雲端服務於汽車產業上，希望藉由此創新方法，以系統化的創新思考方式來解決目前系統所遭遇問題，並對求新求變的汽車產業的預約服務，提供一套創新模式與問題解決方法，幫助汽車產業在競爭激烈的服務市場裡，能夠提早一步進入雲端技術。

關鍵字

雲端運算 ； 萃思理論 ； 服務模式

並列摘要

With the progress of the automobile industry in recent years, automobile manufacturers do not only emphasize product quality, but they also strive to gradually improve service quality in the hope of providing the best service for customers. Similarly, cloud computing technology has also grown with the development of network technology. At present, Taiwan’s automotive service industry has yet to engage in the cloud computing environment. It has to find out the shortcomings of the original network service more accurately and make improvements on the cloud computing service industry amid its rapid development.
This study refers to the TRIZ method. It uses a contradiction matrix and 40 innovation principles with the application of the newest network technology and warranty service so as to make the cloud computing service more applicable to the automobile industry. By doing so, it aims to solve the problems of the current system through a systematic and innovative way of thinking. Moreover, it intends to provide a set of innovative and problem-solving methods for the reservation service in the automobile industry which values innovation and changes. Hence, it helps the automobile industry apply the cloud computing technology in a competitive service market earlier than others.

並列關鍵字

TRIZ ； computing cloud ； service model

參考文獻

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