以社會網絡為中介變項探討員工授權賦能、組織承諾及團體效能之關聯性-以某連鎖運動健身俱樂部為例

A Study on Relationships among Empowerment, Organizational Commitment and Collective Efficacy of Employee in Fitness Club：Testing the Mediating Effect of Social Networks

李程豐(Cheng-Feng Lee)

指導教授 ： 林志偉 ； 李素箱

朝陽科技大學/管理學院/休閒事業管理系/碩士(2013年)

摘要

本研究旨在探討運動健身俱樂部員工之授權賦能、社會網絡、組織承諾與團體效能間之關聯性，並探討不同人口統計變項員工在授權賦能、社會網絡、組織承諾與團體效能之差異情形。以高雄市某連鎖運動健身俱樂部員工為研究對象，採叢集抽樣方式，發放210份問卷，回收有效問卷共188份，其中男性117人、女性71人。所得資料經統計分析後得以下結果：運動健身俱樂部員工之社會網絡，在授權賦能及組織承諾間具有部份中介效果；而員工之社會網絡在授權賦能及團體效能間亦具有部份中介效果；而員工授權賦能「影響力」、「能力」及「自主性」認知能有效預測組織承諾，「影響力」及「意義」認知能有效預測社會網絡及團體效能；員工在社會網絡「網絡中心性」、「社會連帶」及「社會影響力」能有效預測組織承諾，「網絡中心性」及「社會連帶」能有效預測團體效能；員工組織承諾「情感性承諾」能有效預測團體效能。研究亦發現，已婚、31歲以上、服務年資3年以上及主管職員工的授權賦能及組織承諾認知顯著較高；服務年資3年以上及主管職員工，社會網絡情形顯著較高； 31歲以上、服務年資3年以上及主管職員工的團體效能認知顯著較高。最後根據研究結果，提出實務之策略及建議。

關鍵字

中介變項 ； 人際互動 ； 忠誠度 ； 服務品質

並列摘要

The purpose of this research is to explore the relationship between empowerment, social network and organizational commitment and collective Efficacy for employees in a fitness club. The study also examines how different employee backgrounds impact empowerment, social network and organization commitment as well as how empowerment and social network impact organizational commitment. The subjects of this study were employees from a certain chain fitness club in Kaohsiung City. Using a cluster sampling approach, a total of 200 questionnaires were distributed with 188 valid responses received from 80 male employees and 52 female employees. After multiple regression analysis of the data the following findings were made: the social network of fitness club employees had a certain mediating effect on empowerment and organization commitment. And the social network of fitness club employees had a certain mediating effect on Collective Efficacy. The "impact", "competence" and "Autonomy" of empowerment mainly affected the organizational commitment. The "impact" and "meaning" of empowerment mainly affected the social network and collective Efficacy. The " network centrality", "strength of tie", and "social impact" of social network mainly affected the organizational commitment. The "network centrality" and "strength of tie" of social network mainly affected the collective Efficacy. The "affective commitment" of organizational commitment mainly affected the collective Efficacy. The survey showed that Married, over the age of 31, service more than 3 years and the Managerial Levels’ perceived empowerment and organizational commitment were score above average. The employees service more than 3 years and the Managerial Levels’ perceived social network were score above average. The employees over the age of 31, service more than 3 years and the Managerial Levels’ perceived collective Efficacy were score above average.

並列關鍵字

mediating effect. ； service quality ； interpersonal relationship ； loyalty

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