社會資本對於知識創造活動、智慧資本及 知識管理績效影響之研究

INFLUENCE OF SOCIAL CAPITAL ON KNOWLEDGE CREATING ACTIVITIES, INTELLECTUAL CAPITAL AND KNOWLEDGE MANAGEMENT EFFECTIVENESS

王思秀(betty Wang)

指導教授 ： 梁文貴

大同大學/經營設計學院/事業經營學系所/碩士(2004年)

摘要

Alvin Toffler說: 我們目前是生活在一個“以知識為基礎”的社會。在社會中知識是最高品質權力的來源 (Toffler, 1990)。在一個市場、產品、技術、競爭者、法令規定甚至社會都在快速改變的世界中，持續的創新和能夠提供創新的知識已成為持續競爭優勢的重要來源。而組織的社會資本也被認為是知識管理推動的過程中催化作用的角色。然而，社會資本對於知識管理的影響仍有待更進一步的研究。因此，本研究之目的在於探討組織社會資本對於知識創造、智慧資本及知識管理績效三者的影響。
研究觀念架構分為四大部分：(1)知識創造活動；(2)社會資本；(3)智慧資本；(4)知識管理績效，由其中的文獻推導出三項假設。研究對象以製造業與服務業為主，依中華徵信所2002年台灣地區1000大企業調查為對象，篩選出食品及煙類製造業、紡織工業、製鞋業、造紙業、化學業、電機及電子機械器材業等產業進行問卷調查，總共寄發600份問卷。截至5月28日止，回收問卷104份，無效問卷3份，有效樣本數為101份，並進行進一步的統計分析，包括: 敘述統計分析、Pearson相關分析、因素分析、典型相關分析和逐步回歸分析。
研究結果如下：(1)更頻繁的知識創造活動有顯著影響智慧資本的累積；(2) 組織智慧資本的程度有顯著影響知識管理之績效；(3) 社會資本對於知識創造與智慧資本間的關係具有顯著的干擾效果。
以往的文獻發現，只研究於知識創造對於知識管理績效的影響，但很少有研究包括智慧資本與社會資本納入考慮。基於全盤性考量，本研究將探討知識創造、社會資本、智慧資本與知識管理績效之間關聯，希望能提供不論是學術界或實務界更進一步的參考價值。
本研究僅從知識創造活動角度探討智慧資本的累積，並未考慮其他影響因素，後續研究可加入知識創造活動外會影響智慧資本的累積的因素來進行研究。

關鍵字

知識管理 ； 智慧資本 ； 知識創造活動 ； 社會資本

並列摘要

As Alvin Toffler said, we are now living in a “knowledge-based society”, where knowledge is the source of the highest quality power. In a world where markets, products, technologies, competitors, regulations and even societies change rapidly, continuous innovation and the knowledge that enables such innovation have become important sources of sustainable competitive advantage. Executives also argued that to implement knowledge management effectively, the social capital will play a catalyst. However, how social capital influence knowledge management is subject to further studies. The purpose of this study is to investigate the impacts of social capital on knowledge creating activities, intellectual capital and knowledge management effectiveness.
Research framework is divided into 4 parts: (1) knowledge creating activities; (2) social capital; (3) intellectual capital; (4) knowledge management effectiveness. From literature review, we inference draw 3 hypotheses. The subject of this study was the Taiwanese manufacturing industries, including the food & cigarette, textile, shoemaking, paper-making, chemical, and electrical machinery & electronic device industries and service industries. According to the large business ranking of top 1000 by China Credit Information Service, Ltd., this study adopted convenience sampling and sent 600 copies of the questionnaire, of which 104 were returned. By eliminating 3 invalid responses, there remained 101. We are used for statistical analysis, including descriptive statistics, Pearson correlation analysis, factor analysis, canonical correlation analysis, and stepwise regression analysis.
The study concluded the following results: (1) more frequent knowledge-creating activities increase more intellectual capital; (2) the levels of intellectual capital tend to significantly impact on knowledge management effectiveness; (3) there are significant moderating effects of social capital on the relationships between knowledge creating activities and intellectual capital.
Although many research studies have looked into the influence of knowledge creating activities on knowledge management effectiveness, few efforts have been made to involve the aforementioned intellectual capital and social capital to discover a more comprehensive model of knowledge management. With a holistic consideration, this study investigates the interrelationship among knowledge creation, intellectual capital, social capital, and knowledge management effectiveness in hope that the study results could provide valuable contributions to academicians and practitioners.
This study only takes the knowledge-creating activities into consideration to look at their influence on the accumulation of intellectual capital. Future research can include other influential factors when investigating the accumulation of intellectual capital.

並列關鍵字

intellectual capital ； knowledge creation activities ； knowledge management ； social capital

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