從文化適應觀點探討企業資訊系統在異質環境中的發展-以跨足兩岸企業導入ERP系統為例

A Discussion on the Development of Business Information Systems in eterogeneous Environment from a Cultural Adaptation Perspective - By Example of Enterprise Resource Planning Systems Implemented by Cross-Strait Businesses

黃芳瑛(Fang-Ying Huang)

指導教授 ： 陳志誠

大同大學/經營設計學院/資訊經營學系所/碩士(2007年)

摘要

近年來由於企業國際化及政府對於大陸政策的逐步開放，國際及兩岸經貿往來頻繁，國內許多公司企業皆已跨國界或跨足兩岸，以集團經營的方式全球化營運。如何基於國際或兩岸現存之不同法規制度、員工管理、社會文化以至於工商人文差異下導入有效的企業資訊系統如資源規劃統(Enterprise Resource Planning， ERP)，對於許多以多公司、多工廠及多營業地點之經營模式的企業集團來說，企業e化規劃是目前極需要克服的議題。資訊系統建置過程，若能全面性的規劃或控制可能產生的問題或運用適當的策略，將提升建置成功的可能性。本研究論文主要以探討跨兩岸企業以集團運籌的管理為目標，透過文獻探討並針對現存跨兩岸企業經營模式之研究方法，彙整出如何有效地導入跨兩岸ERP系統的成功方法，並以模式推導的方式，建構出跨足兩岸的中小型企業台商所需導入ERP系統之資訊系統導入模型，進一步以案例研究之方式調整所建構出之參考模型，建構出實際可應用於提供跨足兩岸企業集團在導入ERP時所需之參考模式，並透過評估軟硬體的配合、預算的適足度、導入時程規劃、ERP系統對企業未來願景的支援、ERP系統功能與外部環境因素、內部制度因素等整合問題，跨越國家、通貨、制度、商業習慣、文化等境界來進行資訊的整合，在專業的顧問下導入系統以求整個專案順利達成目標。並由個案公司的系統整合需求，提出與第三地境外公司間資料的整合、財務報表的整合、產品利潤分析、決策分析系統等需求以供日後跨足兩岸企業導入企業資訊系統的參考。

關鍵字

企業e化規劃 ； 企業資源規劃 ； 資訊系統管理

並列摘要

Recently, numerous enterprises have crossed the Taiwan Strait, undertaking business operations in the both shores and three regions by means of collaborative works, which are much more complex than other business operations. For a number of enterprise groups adopting the operation mode of collaboration, multi-factory and multi-site of business, how to implement effective Enterprise Resource Planning (ERP) on the top of existing different legal systems, staff managements, social cultures and mental diversities has been the issue of corporate E-planning that needs to be overcome for this moment, because the success factors of general information system implementation are usually not applicable to the system development in such a heterogeneous environment. Therefore, this research, made primarily for the purpose of discussing the management in the cross-strait enterprises and by means of in-depth interview, practical observation and studies on documents and literatures, suggests a successful mode of information system implementation. Then, we analyze the ERP implementation of a representative company as a case study, modify the previously suggested mode and then make conclusion on the reference mode applicable to the cross-strait enterprise businesses in the course of implementing the ERP so as to assist the enterprises to successfully manage the corporate operation using the EPR in such a context. The valuable experience and conclusion acquired by this research can also serve the general international enterprises for reference while implementing their information systems.

並列關鍵字

Corporate Information System ； International Business ； Enterprise Resource Planning

參考文獻

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