企業導入知識管理之策略性課題研究 ─ 以A公司為例

A Case of Strategy Issues in Implementing Enterprise Knowledge Management

羅淑華(Shu-hua Lo)

指導教授 ： 陳煇煌

大同大學/經營設計學院/資訊經營學系所/碩士(2007年)

摘要

雖然臺灣最近幾年已有很多家企業積極導入知識管理，但是，能真正落實知識管理因而被公認藉此提高競爭力的卻寥寥可數。因此，本研究藉由一個台灣製造企業的實際案例，探討臺灣企業要如何成功落實知識管理，並確實從知識中獲得價值。研究後發現，要發展強而有力的知識管理，是需要人、流程和科技三個層面相輔相成，而公司願景、策略的制定更是會強烈影響這三個層面的發展；因此，若要踏出知識管理成功的第一步，就要確定目標，擬訂正確的知識管理策略，之後，公司管理者需擔任傳教者，帶領所有主管引導員工參與整個經營的改革作業，產生知識管理文化與環境，藉由謹慎地績效評估、策略調整，確實落實知識管理，逐步邁向知識經營模式，進而提升企業市場價值。

關鍵字

知識管理 ； 知識管理績效評量工具 ； 知識管理策略 ； 射出模具

並列摘要

The number of enterprises implementing knowledge management (KM) has grown dramatically in recent years. However, few companies could achieve their target and successfully implement KM, especially in Taiwan. Therefore, this research offers a modest contribution through the analysis of a case study of a KM implementation at a Taiwan-based manufacturing company. The case study illustrates that successful KM is associated with people, processes and technologies, and a firm’s visions and strategies deeply influence the development of KM. Hence, if a company wants to have a good beginning for KM, this company needs to define clear targets and right KM strategies. Then, senior managers should be actively involved in the evangelization process and convey that knowledge creation and sharing is highly valued in the organization to create a KM environment. Finally, seriously measure KM to manage on knowledge and increase company competence.

並列關鍵字

Knowledge management ； Knowledge Management Assessment Tool ； Knowledge management strategy ； Injection Molding

參考文獻

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