知識工作者藉由部落格進行知識分享對壓力紓解之影響研究

Pressure Relief and Knowledge Workers' Effort to Share Knowledge via Blogs

侯嘉昌(Chia-Chang Hou)

指導教授 ： 林淑瓊

大同大學/經營設計學院/資訊經營學系所/碩士(2009年)

摘要

全球化的影響促使企業經營步調愈益快速，為了維持與提升競爭力，協助與照顧優質員工成長，成為企業永續發展的重要基石。然而，企業內的知識工作者面對競爭激烈的環境、高速工作步調與資訊更迭影響，造成自覺性的知識不足與情緒緊繃，當工作壓力與知識匱乏造成負面情緒超過負荷時，輕者可能會造成緊張、焦慮、煩躁等不適，重者甚至離職或自我封閉等。在Web 2.0時代，無遠弗屆的網路特性使得部落格(Blog)快速興起而成為個人與社群記錄生活、尋求知識與經驗共享的最佳選擇，此一重要的數位載體累積源源不絕的數位內容，成為知識工作者討論知識與紓解工作壓力的工具。本研究首先經由文獻分析再以調查研究法進行研究，研究中以部落格互動情形與涉入程度將受測者分成4群，分別為「主動分享群」、「擴展分享群」、「發展分享群」以及「被動分享群」，再以迴歸分析進行各群集在部落格互動、涉入程度、心靈調適、人格特質等方面對於壓力紓解的說明，結果顯示皆具正面的影響。此外，研究中發現「主動分享群」在部落格互動與涉入程度的交互作用上呈現負相關，說明若知識工作者在使用部落格的互動過程中，涉入程度太高，則反而會造成反效果影響工作進行，由此可知，部落格可以協助知識工作者紓壓，但過度涉入反而會引起反效果。研究中發現A型人格特質者在紓解壓力效用上優於B型人格特質者，也就是說，此一結果可提供實務界進行了解員工使用部落格傾向之參考，避免員工過度涉入部落格而對壓力紓解產生負面效果，並讓業界窺探利用部落格協助員工紓解壓力的可行性與效益以避免造成工作倦怠，此一結果可提供高科技產業參考，以為知識工作者達到真正紓壓及工作效益提升之目的。

關鍵字

知識分享 ； 部落格 ； 壓力紓解

並列摘要

Globalization makes the management steps of enterprises become faster and faster. To keep and promote the competitiveness, take care of the high-quality employee and help them advancement is the basic to maintain the business. But, to these knowledge workers in enterprises, faster working speed and exchanging information make them think that they are lack of knowledge and nervous. It may cause tensely, anxiously, agitatedly, leave office with the harmful effects of closing oneself when working pressure and lack of knowledge makes their negative emotion over loaded. In age of Web2.0, with the characteristic of the network made Blog become to one of best choose which personal recording, search information and sharing experience for personal and group. Knowledge workers use the important digitize medium that carry huge contents of digital to discuss with knowledge and relieve stress. The research made a analyzed of documents first and then executing methods of investigate research, classify the tester in to four groups which active sharing, extend sharing, develop sharing and passive sharing by Blog interaction and involution. All group had positive effect in pressure relief which in Blog interaction, involution, mind adjust and personal speciality that analysis by linear regression. We found an argument that the active group shows negative relation between the Blog interaction and involution. It is explain that knowledge workers too much involve things of Blog may cause a negative effect on work. And in pressure relief effect, personality traits type A is better than type B. The result provide a reference which negative effect on pressure relief by understanding the tendency of using Blog and avoided employee excessive involving Blog. Let the industry understand the feasibility and benefit of helping the staff to solve the pressure by Blog and to avoid causing the work to be languid.

並列關鍵字

Knowledge Sharing ； Blog ； Pressure Relief

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