Rokeach價值觀對離職傾向之影響

THE INFLUENCE OF ROKEACH VALUE ON TURNOVER INTENTION

汪孟哲(Meng-che Wang)

指導教授 ： 楊承亮

大同大學/經營設計學院/資訊經營學系所/碩士(2009年)

摘要

離職之所以成為一個重要的議題，因為高的離職率代表組織人力資源的高度流失，降低組織生產力與產品品質，同時增加了招募、甄選及訓練等人力成本，進而弱化了組織的競爭力。因此，企業經營者對員工之離職情形總希望了解何種因素會產生員工離職傾向，以擬定因應策略。探討離職傾向相關的文獻很多，但鮮少從價值觀的角度出發。本研究以Rokeach價值觀為基礎，並以工作投入及組織公民行為為中介變項，探討對離職傾向之影響。透過問卷調查，調查樣本以T公司顯示器事業部員工為對象。利用探索性因素分析將價值觀分為自我價值、利他價值、成就價值、人際價值和能力價值五類，用結構方程模式分析對離職傾向之影響。結果發現成就價值對離職傾向有顯著性影響，自我價值與利他價值均顯著影響工作投入，另外工作投入和組織公民行為相互影響，並透過工作投入進而影響離職傾向。

關鍵字

價值觀 ； 工作投入 ； 組織公民行為 ； 離職傾向

並列摘要

Turnover becomes an important issue because high turnover rate represents a big loss in human resources of organizations. Loss of human resources not only decreases the productivity and quality of the products but also increase the costs of recruitment, selection and training of new employees, which weakens the competitiveness of the organization. Therefore, managers always pay much attention to understand the factors affecting turnover rate so that they can resolve the situation. There are many researches about the turnover intention; however, very few look at the problem from the perspective of value. This study is based on the values of Rokeach, and job involvement and organizational citizenship behaviors as intervening variables to explore the impact of turnover intension. Surveys were completed by the staff at the T Company. We use exploratory factor analysis to divide into the values of ego value、altruism、achievement、interpersonal value、ability value, and then Structural Equation Modeling(SEM) of the impact of turnover intension. The results showed that achievement value has direct relationship with turnover intention, and ego value and altruism value have direct relationships with job involvement. Job involvement and organizational citizenship behavior affect each other, while job involvement farther affects turnover intention.

並列關鍵字

values ； turnover intention ； job involvement ； organizational citizenship behavior

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