航空公司機師對組織文化認知與溝通態度關係之研究

A STUDY ON THE RELATIONSHIPS BETWEEN AIRLINE PILOT'S COGNITION OF CORPORATE CULTURE AND COMMUNICATIVE ATTITUDES

李子強(Tzyy-Chyang Lee)

指導教授 ： 林信雄

大同大學/經營設計學院/事業經營學系所/碩士(2009年)

摘要

依據文獻回顧發現飛航機師之間的溝通是影響飛安事件中人為因素的主要原因。由於機師之間的溝通態度常常會受到航空公司組織文化的影響，加上不同的機師族群之間的溝通態度也會有所差異，因此本研究主要的目的與意圖在於探討航空公司組織管理文化對不同機師族群溝通態度的影響關係。本研究問卷發放對象為我國主要四家國內航空公司的飛航機師。研究中先將機師依不同的人口統計變項分為不同的機師族群，再各別分析航空公司組織文化認知對飛航機師溝通態度之影響關係。
經由多元迴歸分析及因素分析，研究結果發現在各種不同的機師族群之中，年齡為「25-39歲」、年齡為「50-59歲」及職務為「正駕駛」此三種機師族群的溝通最會受到「創新型-冒險導向」組織文化的影響。而年齡為「40-49歲」、學歷為「專科」、學歷為「大學」、飛行訓練背景為「軍轉民」、飛行訓練背景為「非軍轉民」及職務為「副駕駛」此六種機師族群的溝通最會受到「官僚型-制式導向」組織文化的影響。

關鍵字

組織文化 ； 飛航安全 ； 溝通

並列摘要

According to the literature review, the communication between pilots is the major reason of the human factor that causes flight incident. The communication between pilots is often influenced by the airline organizational culture; the communication between different pilot communities is also different. Therefore, this research is going to understand the impact on the communication between different pilot communities caused by the organization management culture. In order to complete this research, questionnaires were sent to the pilots of four major airlines in Taiwan. In this research, pilots are categorized into different pilot community by different population statistical variations, and then analyze the impact on the communication between different pilot communities caused by the organizational culture.
After multiple regression analysis and fact analysis, the result of this research shows that the following pilot communities will be impacted by ‘innovating’ organizational culture: ‘Age: 25-39’, ‘Age: 50-59’, and position is ‘Captain’; and the following pilot communities will be impacted by ‘bureaucracy’ organizational culture: ‘Age: 40-49’, ‘Junior college graduated’, ‘University graduated’, ‘formerly military personnel’, ‘not formerly military personnel’, and ‘co-pilot’ in position.

並列關鍵字

communication ； organizational culture ； Flight safety

參考文獻

江學華，國籍飛航機師組織文化、人格特質與飛航安全績效之關係研究，國立成功大學工業管理研究所碩士論文，2003。

陳彥廷，飛航管制員HELLOS模式之驗證與評估，國立成功大學交通管理研究所碩士論文，2006。

Barney, J.B. “Organizational Culture: Can It Be a Source of Sustained Competitive Advantage?” Academy of Management Review, Vol. 11, No. 3 (1986): 656-665.

Boeing Commercial Airplanes website, “Statistical Summary of Commercial Jet Airplane Accidents 1959-2004,” 2005, http://www.boeing.com.

Brown, A.D. and K. Starkey, “The Effect of Organizational Culture on Communication and Information,” Journal of Management Studies, Vol. 31, No. 6 (1994): 807-828.