空服員人格特質、組織社會化與個人－團隊契合度 關係研究－中華航空公司為例

The research of relationship among Flight Attendants’s Personality Traits, Socialization and Person-Team Fit －Examples of China Airlines

林廣易(Kuang-Yi Lin)

指導教授 ： 張德儀

國立高雄餐旅大學/餐旅學院/旅遊管理研究所/碩士(2009年)

https://doi.org/10.6825/NKUHT.2009.00044

摘要

本研究旨在探討中華航空公司的空服人員的人格特質、社會化及個人-團隊契合度之間的關係。首先經由業者深度訪談及相關文獻探討與實證研究為基礎，了解研究變數的意涵與概念。其次進行問卷調查，總計發放500份問卷，回收問卷為240份，刪除填答不完整問卷20份，最後以44% 的有效問卷220份之資料進行統計分析。
利用SPSS及Amos統計軟體，首先進行樣本結構之敘述性統計，其次進行信度分析，接著進行適合度檢定及整體結構方程式模式分析，證明本模式應具有良好的內在結構適配度。最後分析組織社會化之調節作用，進行人格特質與個人-團隊契合度之調節檢驗及結構系數調節效果檢驗，檢證整體結構係數存有一定的干擾效果，
經研究結論，人格特質對個人-團隊契合度呈現正向的關係，而其中和善性、勤勉謹慎性、外向性、以及經驗開放性都對個人-團隊契合度有正向的影響。此外，討論出在人格特質與個人-團隊契合度正向關係上，組織社會化扮演著準調節者的角色，組織社會化程度較高的空服員，與團隊的契合度較佳。

關鍵字

人格特質 ； 社會化 ； 個人與團隊契合度 ； 空服員

並列摘要

The study was designed to explore the relationships among personality traits, socialization, and person-team fit of the flight personnel in China Airlines. First of all, the research was based on the in-depth interviews with the airline industry, related literature review, and empirical research so as to understand the meaning and the concept of variables. A questionnaire was then designed and administered: a total of 500 questionnaires were issued, resulting in 240 respondent questionnaires. Deleting 20 incomplete questionnaires, the researcher used the remaining 220 valid questionnaires, 44 % of the total number, for statistical data analysis.
Using statistical software SPSS and Amos, descriptive statistics of the sample structure was first conducted, followed by reliability analysis, and then followed by fitness testing and the analysis of overall structural equation model, all of which prove that the model should have a high degree of internal structural fit. Finally, socialization was used as moderator variable to test two variables: first to test the moderator between personality traits and person-team fit, and then to test the structure coefficient. The results of this testing indicates that structure coefficient has certain moderating effects.
The results indicate that the relationship between personality traits and person-team fit is positive. More specifically, Agreeableness、Conscientiousness、Extraversion and Openness to experience seem to have positive impact on person-team fit. In addition, in terms of the positive relationships between personality traits and person-team fit, the socialization of the community plays the role of moderator; for those flight attendants who have higher level of organizational socialization, they also have better organization fit.

並列關鍵字

Personality Traits ； Socialization ； Person-Team Fit ； Flight Attendants

參考文獻

李青芬、李雅婷、趙慕芬編譯（2002），Stephen P. Robbins 著，組織行為學，華泰文化事業股份有限公司。

林惠彥（2005），個人與環境適配對工作態度與行為之影響，台灣管理學刊，第5卷第1期，123-148。

陳景堂（2005），統計分析SPSS for Windows 入門與應用第六版，臺北：儒林。

Adkins, C. L., Russell, C. J., & Werbel, J. D. (1994). Judgements of fit in the selection process: The role of work value congruence. Per-sonnel Psychology, 47 (3), 605-623.

Allport, G.W. (1937). Personality : A psychological interpretation. New York : Holt.