工作評價應用於薪資報酬之研究-以服務業為例

A Study of Using Job Evaluation in Salary Reward--A Case Study of the Service Industry

魏淑惠(Wei Shiu-Huei)

指導教授 ： 王永男

台南應用科技大學/管理學院/商學與管理研究所/碩士(2005年)

摘要

摘 要

本研究主要是在探討工作評價與薪資報酬之研究，以「天下雜誌2005大特刊」中選取500大服務業之前100名公司為問卷對象以進行研究，總計發出100份，回收之有效問卷共57份。在資料分析上，本研究採用信度分析、單因子分析、相關分析，其重要之發現如下：

一、各變項因素之敘述性分析：
結果發現，服務業對於工作評價之技能變項、職責變項、體能變項、工作環境變項之平均值均在平均水準以上，顯示工作評價以技能、職責、體能、工作環境等變項因素，皆被服務業認為是企業決定員工薪資報酬時應重視的重要因素。其中以對「技能變項」的感受程度最高，推究其原因，可能大多數受試者的教育程度，以大學學歷居多，較認同薪資報酬應由員工學歷、專業知識為衡量的標準，再依此標準之評估結果，決定薪酬給付之方式。
二、不同人口統計變項(性別、年齡、婚姻狀況、教育程度、職位、服務年資、薪資待遇)與工作評價各變項因素(技能、職責、體能、工作環境)之變異數分析，研究結果如下：
(一)性別在「職責變項」上有顯著差異，顯示性別的不同對職責變項會有不同認知程度。
(二)年齡在「職責變項」與「工作環境變項」上有顯著差異，顯示年齡越大者越認同職責的重要性，也越重視工作場所四周的環境與危險性。
(三)職位在「職責變項」與「工作環境變項」上有顯著差異，顯示職位越高階者越認同職責的重要性，也越重視工作場所四周的環境與危險性。
三、各變項因素之相關分析：
結果發現均呈顯著正相關，表示「技能變項」、「職責變項」、「體能變項」、「工作環境變項」等變項因素與工作評價具有密切之影響性。

關鍵字

工作評價、薪資報酬、工作分類法、工作分析 ； HASH(0x89b23e8) ； HASH(0x89b2460)

並列摘要

Abstract
The purpose of the study is to discuss the relationship between job evaluation and compensation. The sample was selected from top 100 from 500 service industries from "Common Wealth 2,005 ". There were 100 copies of questionnaire sent to them and 57 copies returned. The research adopted reliability analysis, one-way ANOVA, Pearson’s coefficient. The results were as follows:
1. The description analysis of each variable factor:
The results was found that the job evaluation such as shill, responsibility, physique and working environment…etc., are the important factors that the enterprise decide staff’s wages in the service industry. Among these factors, the technical ability is mostly emphasized. Maybe, it’s because most of the samples in the study have the background of bachelor’s degree. The company approves the levels of the wages measured by staff’s educational background and job knowledge.
2. The variation analysis of different personal characteristics (gender, age, marriage, education, position, seniority, salary) and these factors (skill, responsibility, physique and working environment) which influence the job evaluation are analyzed as follows:
(1) The gender has significance difference in the variable of responsibility. It has different cognitive degree to the responsibility.
(2) The age has significance difference in the variables of skill and working environment. It showed that the larger the age is, the more important of the responsibility they approved, also the more they pay attention to the environment and the risk in the work place.
(3) The responsibility has significance difference in the variable of skill and working environment. It showed that the higher the position they are, the more important of the responsibility they approved, also the more they pay attention to the environment and the risk in the work place. In conclusion, the enterprise makes different level of wage’s system according to different personal characteristics and job evaluations.
3. The related analysis of each variable factors and job evaluation:
The results showed that all variables (skill, responsibility, physique and working environment…. etc.) have significance related to job evaluation.

並列關鍵字

Job evaluation, Compensation, Job analysis, Job classification method

參考文獻

中文參考文獻

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3.吳復新(1993)，人力資源管理：理論分析與實務應用，台北：三民。

4.宋仁傑(2002)，「應用職業分析變項探討薪資預測模式」，國立台灣科技大學，工業管理系。