組織間的信任前提與信任類型對合作績效之研究

The Study for Performance of Cooperation by Antecedents and Kinds of Trust in Organizational Relationships

董羽婕(Yu-Jie Dong)

指導教授 ： 謝宜君

嶺東科技大學/管理學院/國際企業研究所/碩士(2015年)

https://doi.org/10.6823/LTU.2015.00002

摘要

本研究旨在探討組織間合作的橋樑會經由什麼樣的信任前提來建立，並採用社會交換理論的觀點將信任前提區分為認知型信任(Cognition-based trust)與情感型信任(Affect-based trust)，並由財務性合作績效及非財務合作績效來衡量之間的合作成果。以問卷調查的方式進行，研究對象為天下雜誌在2014年所公布的前1350大製造業的採購部，共發放323份問卷，回收192份，有效回收率為14.22%，並進行統計分析，研究結果發現：(1)信任前提中的產品、企業、個人、關係及第三方相關特質越高，合作夥伴所產生認知型信任及情感型信任就越高；(2)認知型信任與情感型信任的程度越高，與合作夥伴的合作績效就越高；(3)信任前提中的產品、企業、個人、關係及第三方相關特質越高，合作夥伴所產生的合作績效就越高；(4)發現信任類型在信任前提與合作績效之間具有部份中介效果。本研究並提出建議，做為日後相關產業及相關研究之參考。根據上述研究發現，本研究建議企業不能只是著重在雙方合作的信任前提上，應該給予雙方合作關係中信任種類的重視，如此在雙方合作的成效才能引起更大的火花。

關鍵字

信任前提 ； 認知型信任 ； 情感型信任 ； 合作績效

並列摘要

The purpose of this study is to explore what kind of antecedents trust in organization and use Social exchange’s Cognition-based trust and Affect-based trust to distinguish antecedents of trust and to measure the Cooperative performance results by financial and non-financial cooperation. Purposive sampling questionnaires were issued 323 questionnaires were distributed a total of 192 valid questionnaires, the effective rate was 14.22%. The data by statistic analysis.The results indicated that (1) The higher antecedents of trust in Product-related Features, Business-related features, Person-related features, Relationship-related features, Third-party-related features and had higher Cognition-based trust and Affect-based trust. (2) The higher Cognition-based trust and Affect-based trust and had higher Cooerative performance. (3)The higher antecedents of trust in Product-related Features, Business-related features, Person-related features, Relationship-related features, Third-party-related features and had higher Cooerative performance. (4) The trust types had a partial mediation effect on relationship between antecedents of trust and Cooerative performance. According to the findings, the study recommends that companies can’t just focus on bilateral cooperation on the antecedents of trust should be given to both sides cooperation between the kinds of trust, so the effectiveness of cooperation, so that it can have a greater achievement.

並列關鍵字

Antecedents of trust ； Cognition-based trust ； Affect-based trust ； Cooperative performance

參考文獻

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