員工制服認知與組織價值觀、工作壓力關係之研究—以銀行業為例

Study on the relationship among perceptions of corporate uniform, organizational value, and job stress in the banking industry

張明惠(Ming-Hui Chang)

指導教授 ： 周少凱

嶺東科技大學/管理學院/國際企業研究所/碩士(2012年)

摘要

本論文之研究主題為員工制服認知與組織價值觀、工作壓力關係之研究—以銀行業為例。組織經常使用規範員工之制服穿著來作為組織管理工具之ㄧ，期望能藉由此規範傳達組織價值觀並加強組織的正式化；組織的正式化會使員工之工作壓力增加。根據調查，銀行業之員工為受測者行業中，最常在工作中感受到壓力的比例為最高。銀行業普遍對於員工之制服穿著皆有相當程度的規範。究竟對組織而言，投注相當人力與資金於員工制服之規範，是利或弊？因此引發本研究之研究動機。
本研究自民國九十七年十一月初至民國九十七年十二月底止，經研究者實際至受測者工作單位發放問卷並當場收回，總計共發出400份問卷，回收問卷計390份，剔除7份問卷部分內容填答不完整或做答一致之無效問卷，共計有383份有效問卷，有效問卷比率為97%，本研究之統計分析方法以SPSS（Satistical Package for the Social Science） for Windows 10.0版統計套裝軟體進行本研究之假設驗證、樣本統計與量表檢定，利用統計分析方法來進行多項研究分析。
依據研究分析結果，得到以下之研究結論：一、員工制服認知與組織價值觀具有顯著的正面關係。二、員工制服認知與工作壓力並無顯著關係存在。綜觀分析結果，規範員工之制服穿著不僅可傳達組織價值觀，使個人目標與組織目標更加契合，亦不會增加員工之工作壓力，實為組織應妥為善用之管理工具。

關鍵字

員工制服認知 ； 組織價值觀 ； 工作壓力

並列摘要

The study aims to discuss the relationships between perceptions of corporate uniforms, organizational values, and job stress, using the banking industry as the focus of this study. Business organizations often use uniforms as an organizational tool to manage their employees, imposing this convention to transmit organizational values and strengthen formalization of the corporation. However, formalization of a corporation usually creates more job stress for employees. According to studies, out of the workers surveyed, employees working in the banking industry experience stress most frequently compared to employees working in other industries. Most banking jobs require workers to dress in uniforms or in accordance with relatively strict clothing rules. To determine whether it is advantageous for organizations to invest appropriate manpower and funds into imposing corporate uniforms on employees is the main motive of this study.
This study was carried out from November 2008 to December 2008, during which questionnaires were given out at various work places and collected soon after they were filled out. A total of 400 questionnaires were issued and 390 collected in return. Out of the returned questionnaires, seven included incomplete or invalid answers, leaving a total of 383 valid questionnaires. Ninety seven percent of the total number of questionnaires given out yielded valid answers. This study uses SPSS (Satistical Package for the Social Science) for Windows 10.0 to carry out various research analyses using statistical analysis methods such ashypothesis testing, sample statistics, and scale assessment.
Based on the results of the analyses, the following points can be concluded: 1. A positive relationship exists between perceptions of corporate uniforms and organizational values. 2. No remarkable correlations exist between perceptions of corporate uniforms and job stress. According to analysis results, imposing corporate uniforms on employees not only transmits organizational values, making employees’ personal goals and organizational goals more mutually complementary, but also does not add to job stress and should be used as an effective management tool by organizations.

並列關鍵字

perceptions of corporate uniforms ； organizational values ； job stress

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