物流從業人員工作投入、工作滿意度及離職傾向關聯性研究

近年來，隨著企業對物流服務之需求增加，統籌企業物流配送作業的業者地位也愈趨重要。而由於物流策略的有效運用，不但可以降低中間後勤成本，亦可以擴大附加價值，進而提高競爭市場的利潤；有鑑於企業以人為本，物流人才對於物流業發展的關鍵性，更是舉足輕重。本研究旨在探討組織行為理論中，工作投入、工作滿意度、及離職傾向的關聯性；採用問卷調查法，並以服務於台中地區物流管理業員工為抽樣對象。本研究結果顯示，員工的工作投入愈高，工作滿意度愈高，離職傾向也相對地愈低；而員工的工作滿意度愈高，離職傾向也愈低。本研究並據以提出結論與建議，提供實務界參考運用。

關鍵字

物流業；工作投入；工作滿意度；離職傾向

並列摘要

The personnel of the modern military organizations in most countries are composed of both active duty officers and civil servants. The purpose of recruitment for civil servants is to utilize their expertise and help attaining military goals. Therefore, based on relevant theories in the area of organizational behavior, this study aims to explore the factors that influence logistics operators’ job involvement, job satisfaction and turnover intention. The empirical results in this study are shown as follows: 1. The perception of job involvement is significant positive impact on job satisfaction, and significant negative impact on turnover intention. 2. The higher job satisfaction the lower turnover intention. Finally, based on results this study provides suggestions for the military organizations. Implications for academics and practitioners are also discussed in detail.